Grace E. Email & Phone Number

Pittsburgh, Pa, Us

Pittsburgh, Pa

*Assist local area residents in default assess their options and help negotiate the best solution possible for homeowner by working with the banks on behalf of the homeowner.

Remote

*Reach out to ~100 prospects per day*Set 1 - 3 meetings per day*Run ~ 1 meeting per day*Close ~ 1 deal per week

Remote

*During our one week of launch, hit daily KPI's as outlined by our Sales Directors with my expectations set at ~ 15 calls, ~ 10 emails per call hour within HubSpot.*Call warm, cold and hot prospects to book and lead virtual meetings seamlessly.*Assist with messaging development in preparation for our February 2022 launch*Using market knowledge, find relevant information for Zullix.

Remote

*Using online state- and county-specific tools research potential heirs then contact them about their potential inheritance.*Following company policy and guidelines, guide the heir through the inheritance process from start to finish while submitting the necessary paperwork.

Pittsburgh, Pa

*Find leads, locate the correct contact, check they are qualified for our services then book the meeting.*Prospect accounts using Google, Zoom Info and Sales Force.*Coordinate with team members as needed for booking and strategizing accounts via Slack.*Make all required meetings, go over sales goals weekly and strategize as needed.*Hit daily KPIs - 80 calls minimum per day, 15 emails minimum and 2 new accounts.

Remote

*Enhance member experience in chats by responding promptly and appropriately to a variety of medical questions and concerns, rerouting conversations to the appropriate party, following protocol, and noting all actions taken by me at the time of the chat. *Audit fellow Care Coordinators chat interactions and grade them as needed to ensure consistent chat quality.*Improve system processes by submitting relevant feedback, work on internal projects and troubleshoot errors by communicating quickly and effectively with a variety of teams.*Field all member complaint types including payment inquiries using established protocol.*Respond to all Zen Desk tickets in an efficient manner, escalating to other team members as necessary and uploading relevant information into our CRM.*Track and respond to new sales leads using Intercom.*Submitting Prior Authorizations in an accurate, timely manner using necessary codes and any required information.*Advance members’ health plans by calling in prescriptions, checking in on current plan items, creating and sending all necessary documentation for appointments, maintaining contact with relevant team members while messaging members regarding their care.*Ensure members can access the most accurate medical information by requesting records in an orderly fashion, following up with all appropriate parties, and uploading the information into their profile.*Protect member information by following all HIPPA protocols while ensuring they receive appropriate care.*Maintain member’s profiles and all relevant medical information to ensure an accurate database, including calling as needed to update their information.

Remote

*Assisting children in learning English by engaging, listening, and encouraging them as needed. *Conducting reviews of their progress and submitting them within a 23 hour window.

Boone, North Carolina

*Open, close, and fulfill all associated duties, from cleaning to restocking. *Create and maintain an atmosphere that makes people feel comfortable while ensuring all orders are in correctly and they get to right customer promptly.*If on bar, keep the drawer balanced and keep everything flowing as efficiently as possible.

Silver Spring, Md

Though I had worked at this site on and off for 10 years prior to this, this was a specific job and role. In this role, my duties were:*Pick up 2-5 children aged 5-10 from their bus stop, and care for them for as long as needed.*Help the children grow as people: working on respectful play communication, helping them to voice their needs in an appropriate matter, challenging them without frustrating them, and keeping them aware of their effect on others.*To have activities planned or to have outings planned depending on the day.

Maryland

*Review files for U.S. DOL’s annual publication on human trafficking.*Conduct quality checks on the files and input them into the system.*Communicate with other team members as needed.

Washington D.C. Metro Area

PRG Hospitality is a company with four restaurants in the D.C. Area, which are Lincoln, Teddy and the Bully, Declaration Shaw, and Declaration Nats Park. Their executive chef is Chef Demetrio Zavala, and their main proprietor is Alan Popovsky. I worked at Declaration Nats Park first, then Declaration Shaw more extensively. They had similar menus and some shared cocktails, but also had significant differences and it was important to keep each separate, ensuring quality defined by attention to detail.I was required to: *Greet guests promptly, take orders quickly, keep guests happy, communicate with kitchen about orders if order needs to be called. Be hospitable. *Have a thorough knowledge of beer, wine, cocktails, dishes, preparation and cooking methods in order to best serve the customer, including attention to allergies and other crucial details. *Take orders, run food and drinks, ready server station, train employees, restock, polish and roll silverware, occasionally expo.

Silver Spring, Md, 20910

Among other duties, I was required to: *Sell VIP seats to concert attendees.*Manage cash drawers in coat check, VIP and upsells.*Assist with security duties including assessing guests’ levels of intoxication, door entry, tickets, and other minor security positions.*Work on private events with a variety of clients and events from the high profile to a local prom. At some of these events, there were guests with significant security risks and it was important to act with discretion and attention to detail.

Washington, D.C.

My duties were varied, but they included: *Taking orders, running food and drinks, making drinks and ingredients, writing checks, keeping the books straight, restocking sauces and drinks, training new employees and closing the restaurant. *Getting to every table and delivering food and drinks as fast as possible; it was a fast paced Yucatan style restaurant, requiring constant multitasking while ensuring a positive and enjoyable customer experience with every step.

Takoma Park, Md

Roscoes Neapolitan Pizzeria is a DOC approved Neapolitan Pizzeria located in Takoma Park, MD. When it opened, it was the only full bar in town, focusing its' efforts on craft cocktails and other trends in the D.C. bar scene. It serves antipasti, salads, and pizza, including allergen friendly and gluten free options, a specialized brunch menu, with rotating daily and weekly seasonal food specials and cocktails. It specifically required one to: *Take orders, train new employees, run food and drinks, make drinks (alcoholic and espresso), keep an eye on the restaurant, help with inventory, take reservations, take to go orders, help to organize special events, ensure that food orders for the restaurant get placed, and restock for the next shift. *Help to facilitate a relaxed, efficient atmosphere where customers feel comfortable and well cared for.*Promoted to bartender March 2017, promoted to manager December 2017.

Beltsville, Md.

Atomic Music is a primarily used musical instrument store, well known in the D.C. area for its' large inventory littered with unique, obscure, vintage and collectable items. As a salesperson, I was required to have extensive knowledge of musical instruments, amplifiers, and peripheral musical needs while communicating effectively with people of all backgrounds across a variety of budgets and wish lists. Though I had a variety of responsibilities, their focus was to:*Guide customers to find what they need for the right price - this includes explaining complex technical information in an accessible way.*Assist in pricing equipment using industry knowledge, market sources and current research. *Test used musical instrument equipment and organize merchandise.

Santa Cruz, California, United States

*Help students achieve academic goals by tutoring them in evolutionary biology

Beltsville, Md

My work focused on a domestic survey of gasoline consumption for the Department of Energy, the same survey I had worked on a few years earlier but with updated numbers. My duties included:*Update the sample frame for the Department of Energy’s Weekly Gasoline Survey.*Contact gas station owners in the sample frame to verify information while organizing their files in a methodical way.*Input information into database. *Review sample frame members to ensure accuracy.

Beltsville, Md

My work focused on a domestic survey of gasoline consumption for the Department of Energy. My duties included:*Update the sample frame for the Department of Energy’s Weekly Gasoline Survey.*Contact gas station owners in the sample frame to verify information while organizing their files in a methodical way.*Input information into database. *Review sample frame members to ensure accuracy.