Grace E. L. Email & Phone Number

As a Release Manager, I play a pivotal role in a collaborative release management team, coordinating various aspects of releases and deployments for essential enhancements, defect fixes and upgrades within the Child Support Service computer system. My focus is on fostering teamwork and synergy between different groups and teams involved in the process.

United States

Developed test scenarios and approaches for release items, collaborating with development and business teams for testing requirements.Managed DBCR inventory and test progress.

Boston, Massachusetts

Part-time pastry production

Greater Boston Area

Part-time overnight bread production

Examined new child support cases, confirming demographics and financials, interpreting court orders, and initiating necessary activities.Proactively resolved issues, promoted compliance, and conducted in-depth paternity data analysis on COMETS HD.

Greater Boston Area

Served as User Acceptance Tester and HD Liaison/SME, assisting QA team with system testing and scenario building.Assisted with internal and external communication efforts, including designing infographics, publishing newsletters, and creating Customer Website tutorials.Managed triage tickets, reviewed use cases, and facilitated Operational Steering.

Conducted Early Intervention initiatives, conducted research on paternity establishment performance, participated in statewide child support enforcement related projects, engaged in delivering enhanced customer service.

Jung-gu, Seoul, Korea

Managed corporate volunteer & community outreach programs in partnership with non profits and government agencies

Jung-gu, Seoul, Korea

Specialized in media relations, campaigns and event production, promotional marketing, branding and research for consumer product and technology companies

Bachelor Of Science - Bs, Speech-Language Pathology/Pathologist

Communication Sciences and Disorders

Cuisine Diploma, Basic French

Seoul, Korea Location

Education record