Responsible for maintaining a portfolio of 24 borrowers in the High-Grade Agency Team.• Reviewed and processed new loans, rollovers and loan fees in Flexcube.• Communicated daily with Borrowers and Lenders.• Monitored QMA for requests from both borrowers and lenders to ensure daily transactions were processed and inquiries of loan discrepancies were handled.• Reconciled cash breaks in TLM.• Reviewed STARS for incoming wires.

• Manage closing, booking and process Middle Market Lending, Private Banking, Direct and Member loans in accordance with policy and procedure• Coordinate, organize and verify documentation from third party brokers, clients, title companies, closing agents necessary for loan closing• Identify issues discovered during the due diligence phase of loan closing with associated underwriters, relationship managers, as need for resolutions and solutions• Verification of borrower and guarantor entity documentation for KYC and anti-money laundering policies• Set up and review loans on ACBS• Review and approve title policies completion of data corrections, timely audit responses and other post-closing responsibilities• Analyzed internal and attorney prepared documents to verify regulatory compliance and internal policy guidelines were upheld• Reconcile good faith general ledger account• Ensure all KYC and AML is received and set up based on Credit Policy• Coordinate with Relationship Managers, Underwriters and attorneys to ensure all necessary documentation to close a loan is received• Review and approve credit action in Credit Path / HUB• Train other Senior Closing Administrators

• Performed system set up functions on various commercial and consumer loan products including Commercial Real Estate, Middle Market, business and private banking• Processed payments and loan funding’s of all types• Handled monthly reconciliation of multiple general ledger accounts• Researched and resolved multiple loan-related customer issues• Verified the accuracy of the transactions completed by the processing team• Set up commercial and consumer loans on the ALLTELL/Fidelity system• Processed payments, loan funding’s and advances• Trained and managed a team of 6 processors responsible for setting up commercial and consumer loans as well as processing advances and payments to like accounts• Set up real estate loans on the McCracken/Strategy system• Reconciled commercial and consumer general ledger accounts and reported the results to upper management on a daily basis• Researched and resolved customer issues• Part of on-call team whose primary goal was to ensure data retrieved during bank acquisitions mapped over correctly.

• Reviewed commercial loan collateral documentation to ensure conformance to bank policy and issued documentation exceptions for all lines of business• Reviewed all types of commercial loan collateral documentation for accuracy• Entered all necessary loan/collateral documentation on the AFS system• Issued appropriate loan exceptions to the lines of business• Work closely with upper management and compliance group in the implementation of flood insurance procedures• Entered all necessary loan/collateral/insurance information• Researched and input property, hazard and flood insurance information onto AFS system• Contacted insurance agents to obtain new, renewed or corrected certificates of insurance• Maintained weekly spreadsheets showing the amount of insurance received and processed onto the loan system by collateral support• Maintained a monthly spreadsheet, tracking customers on flood force placement• Provided management with appropriate spreadsheets• Processed outgoing wires