Grace Eba Email & Phone Number

Lagos, Nigeria

Lagos, Nigeria

Draft and edit media opportunities with partners, customers, executives, and subject matter experts to ensure content is appropriately communicated.• Providing literary and strategic insight for a variety of public relations, marketing, and internalcommunications material to create effective and informative content from start-to-finish.• Successfully develop messages on behalf of corporate management, leading the research, drafting, and editorial process that support the marketing, promotion, and publicity of MISTRAS variousinternal divisions by managing public opinion though best-practice image management and planned exposure.• High volume data analysis.• Develop new methods and procedures to improve the quality of internal and external communications by developing copy and the creative literary direction for industry advertisements, feature articles, and company profiles.• Regularly contact Subject Matter Experts (SME) to develop articles for products, systems applications.• Coordinate projects between inter-department specialists, detaining responsibilities and timelines.• Presenter; Disseminate information to the general public• Reporter; Reports trending events to viewers (Correspondence)• Broadcast news to the general public• Assist the HR in recruitment processes.

Ikom, Cross River, Nigeria

Presents News scripts, Adverts, Paid AnnouncementsGenerates informative and educative programs for the growth of the station.• Converse with guests and other radio hosts.• Kept my audience entertain with varieties of programs Hosts my talk shows, etc.

Bauchi, Nigeria

Research, identify, and resolve customer complaints using applicable software.• Respond to customers mails in a timely manner and escalate complaints to the appropriate team for prompt resolution.• Follow up with customers via telephone calls were necessary to avert service failure and escalations which could tarnish the image of the brand.• Supervise team members and ensure that all issues pertaining to the team are handled effectively and efficiently.• Upsell and cross sell products and services.• Delight Customers, ultimately.

Lagos, Nigeria

Responding to guest needs anticipating their unstated ones.• Ensure I provide flawless, upscale, professional and high-class guest service experience• Respond promptly to mails• Having the policies of the organization at hand in other not to step on toes of cross boundaries.• Oversee reservations.• Ensure special guest like disabled people, elderly, pregnant, and VIPs receive personalized services.• Appraise team’s performance and produce regular reports.• Analyze customer/guest feedback, review and suggest ways to improve overall rating.• Ensure am always bold outspoken and confident when communicating with a guest.

Calabar, Cross River, Nigeria

Help in generating programs and presenting them effectively for the station cum other assigned duties.