Team Lead Client Experience
CurrentThe Zone is an eco-friendly business venue in Lagos mainland set on approximately 10,000 sqm in the heart of Lagos, The Zone is uniquely positioned to provide the best support for your day-to-day business activities, strategic meetings, or special events in Nigeria.- Support clients on their customer experience and digital transformation journeys.- Help clients define and deliver transformational experiences for their customers and employees that drive innovation.- Lead delivery of engagements and take responsibility for project teams.- Lead client workshops and projects using collaborative methods such as design thinking and agile methodology.- Present insights and recommendations enabled by strategic thinking, technical knowledge, and strong communication skills.- Build and maintain relationships between The Zone and client teams/stakeholders.- Contribute to business development efforts, lead proposal development, and support the development of client offerings- Contribute to thought leadership and knowledge management- Mentor and provide professional development opportunities for junior team members- Coordinating with other construction managers or project managers to ensure that work is progressing on schedule- Reviewing progress reports from each team member to track the status of each task- Preparing cost estimates for projects and bidding them to potential clients- Monitoring employees’ work hours to ensure that they are working efficiently- Scheduling meetings with clients or other stakeholders to discuss project objectives and requirements- Communicating with other team members to ensure that all requirements are met- Working with architects and engineers to ensure that construction plans are feasible and meet legal requirements- Managing a project’s finances to ensure that costs are controlled and within budget- Managing a team of subcontractors, suppliers, and other parties involved in the project