Grace Eke Email & Phone Number

With over seven years of experience in the financial services industry, I have a proven track record of delivering excellent customer service and account management at Wells Fargo. I have consistently met rigorous production goals, deadlines, and other metrics, while building loyal customers and strong working relationships through effective negotiation, influence, and collaboration.Alongside my financial career, I have pursued a passion for tech by self-learning and hands-on training in key areas such as cloud services with AWS and Azure, AI, and mobile development. I have earned multiple certifications from Microsoft and Meta, demonstrating my competency and proficiency in modern tech applications. These skills have prepared me to provide tech-savvy solutions and improve customer experiences in a fast-paced business environment.

Listed skills include Microsoft Office, Microsoft Word, Powerpoint, Microsoft Excel, and 4 others.

• 

  Account Resolution Specialist

  Wells Fargo

  2017 - Present

  Consistently meet rigorous production goals, deadlines, and other metrics. Build excellent working relationships and loyal customers through effective negotiation, influence, and collaboration. Uphold reputation for optimal customer service by engaging closely with each customer to gather necessary information and to provide tailored solutions. Coordinate seamlessly with team members in a busy call center environment with constantly evolving demands. Utilize skip tracing techniques to locate individuals who relocated without a forwarding address. Serve as expert resource for all Wells Fargo products, services, and procedures.