Grace Choi Email & Phone Number

• FS B2B Product Team, InComm InCentives
• Collaborated with 17+ cross-functional teams to ensure successful end-to-end product delivery that resulted in the launch of 20 new products for high-profile/Fortune 500 clients which generated $36M+ in revenue during.
• Developed documentation for card data generation requests and Visa metadata/wallet image setup in Visa Card Metadata Manager (VCMM) which streamlined processes as efficiency increased by 25%
• Lead scoping meetings to gather and translate client needs to user requirements to provide to Product Owners and Implementation Managers to execute on product delivery projects
• Spearhead strategic initiatives to increase speed-to-market, improve product validation and testing, strengthen fraud mitigation, progress with market trends, and explore new technologies

Houston, Texas, United States

• Front Office Services Team, PrimeroEdge
• Collaborated with 7 Product and Development team members (Product Owner, Business Analyst, Developers, QAs, and Scrum Master) to complete 5-20 user stories and bug fixes per 3-week sprint, achieving 95-100% of sprint.
• Created and verified 350+ test cases to meet user acceptance testing (UAT) of new features in an enterprise software across 4 product areas (Point of Service, Student Eligibility, Team Work, and System) to ensure.
• Presented end-to-end (E2E) demos of new features to 30+ stakeholders during the sprint review to build product knowledge across 4 customer-facing departments (Customer Care, Customer Success, Marketing, and Sales)
• Tested and shipped the Income Survey feature; worked cross-functionally with 6 departments (Development, Product Management, Marketing, Sales, Customer Success, and Customer Care) for a successful product launch.

Houston, Texas, United States

• PrimeroEdge, a Cybersoft solution, is a child nutrition enterprise software used to help manage the day-to-day food service operations for K-12 school districts, state agencies, and food service management companies
• Supported 10-70 customers daily by answering questions and resolving technical issues via phone, email, or screen-share; closed 3,500+ tickets with a high customer satisfaction (CSAT) rating
• Partnered with the Customer Care Director, VP of Sales, and 3 Marketing team members to plan and create monthly newsletter content (blog posts, training guides, and recorded demos) which boosted the click-through rate.
• Developed and delivered internal training for 35+ team members covering POS configuration and troubleshooting to solidify product knowledge before Back-To-School season
• Provided shadowing opportunities to 9 candidates during the interview process, provided feedback about the candidates to the Customer Care Managers and Director which contributed to the final hiring decision

The Woodlands, Texas, United States

Spring, Texas, United States

Spring, Texas, United States

Austin, Texas, United States

Austin, Texas, United States

• Conducted nutrition focused research on various types of foods and provided to Marketing which was used to create nutrition education resources such as brochures, poster displays, infographics, and table tents
• Collaborated with Marketing to plan and execute special events on campus such as themed dinners, health fairs, and cooking competitions to promote nutrition services to students
• Performed monthly audits at 3 dining operations to test food service staff on food safety knowledge, ensure food quality standards are met, and gather feedback on ways to improve the student dining experience
• Presented nutrition education content to 10-500 students at orientation sessions, focus group meetings, and assemblies
• Structured the FoodPro database by updating 500+ inventory items with accurate web codes (for icon labeling), ingredients, and nutritional info for up-to-date menu item maintenance across 6 dining operations

Austin, Texas, United States

Austin, Texas, United States