Manage corporate catering operations for PDA Pizza and VegetablesResponsible for ensuring all product is up to quality standardsKnow and execute all recipes within the restaurant system

Created math groups for students who are on the bubble of being at grade-level based on RIT scores● Create and implemented creative lesson plans for 25+ mid-level math groups, both in-person and virtual● When needed, acted as a substitute for teachers in the building and collaborated with teachers to implement theirregular lessons, including in the resource room and for special education teachers● Built a strong rapport with students across grades 1-5 through quality lesson plans, excellent classroommanagement, and a focus on building math confidence● Collaborated with teachers for math push-in and gifted student enrichment● Offered a summer school classroom based on 2021 school year performance

-Promoted from Technical Manager to General Manager-Manage all HR functions of VR+ zone including hiring, onboarding, employee disputes, payroll, and termination.-Began generating a monthly profit less than 4 months after opening with innovative advertising strategies, improved training of staff, and improving the pricing structure-Manage all advertising and community relations-Created new booking and deposit system -Hired 6 new staff in 2019 with 0% turnover into Q3 2021-Manage day-to-day budgeting and finance-Created standardized training system for new employees-Created day-to-day processes for maintenance, cash handling, customer service, and operations-Facilitated the transition to COVID-friendly business operations-Maintain excellent customer reviews

I manage all of the technical aspects of VR+ Zone, including point of sale, VR equipment, gaming computers, lighting, and VR machinery. Responsible for preventing technical failures for customers and troubleshooting failures when they do occur. Assist in selection and purchasing of equipment and machinery. Created a technical training program for customer service employees in order to increase efficiency when faced with malfunctions. Maintain, repair, and replace technical equipment.

*Increased 2018 Q1 Sales by 33% (from Q1 2017) without additional advertising or discounts through:-The implementation of a sales strategy that emphasized raising average transactions and selling high -rofit items -Decreased delivery times by 12% with the addition of new staff and improved processes-Buildt buy-in from the entire staff to implement said strategy-Creating relationships with regular customers to make them feel known and valuable-Building new relationships with community organizations-Building an excel-based system that tracks total and specific item sales by employee and tracks growth over time, allowing for effective sales coaching and tracking growth *Increased employee retention rate by 19% through:-New call-off policies that are both reasonable and fair to employees-Implementing new employee expectations-A radical change in company culture-Building a relationship with each employee-Changed the driver compensation system that minimized cost increases for customers but resulted in fair compensation for drivers-Improved and streamlining the training process

- Developed the curriculum for the After School Manufacturing Academy that will be shared and replicated by after school programs across the state, funded by an IDOE Innovation grant- Trained Safe Harbor STEM staff and day teachers on the program and machinery- Implemented the program in three after school sites, in coordination with the site STEM staff- Developed and implemented STEM based lesson plans for the middle school after school program- Created a leveled robotics program for elementary students at summer camp using Ozobots and Sphero bots.- Assisted students in learning communication, self-regulatory and conflict management skills

Perform gait analysis in order to help customers find the best shoes and insoles for their running styleProvide expert knowledge and friendly customer serviceLead weekly fun runsConsistently meet and exceed sales and ratio (sock/insole) expectations

I manage the Chinatown office as well as the Riverwalk and Cove locations at the beginning and end of the season. My primary responsibility is managing guests' reservations, including booking, cancellations, and changes. I am the first point of contact for most customers, whether they email, call or walk-up. I assist guests in choosing the appropriate product for them, as well as meeting the sales needs of the company. I manage Chinatown boat counts and staff scheduling. I also assist with private tour booking and sales.

- Act as a secondary guide on kayak paddles down the Chicago river, assisting in providing an enjoyable time while keeping guests safe- Moved and maintained kayaks as needed for tours and rentals- Work at POS, helping customers to find the experience most suited to their experience level and goals- Helped customers over the phone and through email with questions and concerns- Handled cash and credit transactions for tours and rentals

Assistant to the visual manager. Managed incoming freight. Processed incoming items, following EAS security protocols. Built and maintained visual displays. Assisted with overnight store remodel.

I was regularly ranked in the top 5 for sales metrics, including total sales, sales per hour, units per transactions, add-ons, commissioned items, protection plans and loyalty enrollments. Provided specialized knowledge for footwear, including gait analysis and custom insole creation. Strong product knowledge, especially in outerwear and footwear. Received positive comments from customers, both to my management and through the company surveys.

- Completely rewrote and reorganized the Student Organization Manual, complete with more simplified and concise policy descriptions as well as flow charts, checklists and other graphic organizers to help students through the funding process- Worked front desk, performing clerical duties and assisting students with issues regarding student activities- Researched non-profits and retreats for student organizations- Assisted in the implementation of New Student Orientaiton- Planned and executed the Student Leadership Summit, including booking location, budgeting, recruitment, and an overhaul of the scheduling and agenda, with positive reviews from students.

● Acted as the first step and frontline in student retention● Worked on an 8-person team to orient students and their family to Roosevelt ● Received consistently positive reviews from students and parents regarding performance● Act as a friendly face and resource knowledge base for students throughout the year

Gave tours to prospective students and their families, as well as large groupsReceived consistently positive feedback from tour groupsAssisted students who came into the admissions office at the front desk

Assist in supporting the Residence Life mission to provide a safe environment, rich in diversity and social and educational programs, where students can challenge themselves, strive for academic success, build healthy relationships and make a contribution to society.Also act as the sustainability representative for the ResLife portion of Roosevelt's LEED Gold-certified building.

● Aided CSI staff in facilitating the Emerging Leaders Institute and Eleanor Roosevelt Society● Connected students to resources across the university and city● Provided high-quality customer service working at the CSI desk

- Taught math to 7th and 9th grade students due to a shortage of math teachers in the program- Asked to teach 9th grade after program manager was impressed with 7th grade lesson plans- 7th grade students averaged +.5 grade level worth of growth in 6 weeks, and the 9th grade students averaged +1.0 grade levels worth of growth over the same period- Designed and implemented culturally relevant and differentiated lesson plans to meet a diverse group of learners in terms of ability levels and learning styles. - Designed and implemented an effective classroom management strategy- Built relationships with students as well as their parents- Taught not only mathematical concepts but also an appreciation and enjoyment of math, especially among the girls in the class

Currently working on passing a university-wide Good Samaritan policy, providing unbiased drug education and contributing to state and national level drug policy reforms.

Working on projects related to the Cradle-to-Prison Pipeline including restorative justice practices.

Student President of 1700-student, 4-school dorm building in Chicago, acting as an event planner and liaison between staff and students. Notable accomplishments include keeping a high group membership in a traditionally low-involvement group and a security policy change that improved students’ experience without diminishing student safety.

Call Center Representative for the Parent Hotline, filling out applications and answering questions over the phone as well as email. AmeriCorps Volunteer- inventorying supplies, data entry, site preparation. Teacher's Assistant in a Kindergarten classroom for a 6 week summer learning program for low-income students.