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Grace Gitahi is listed as Customer Experience Executive | Procurement Executive | Administrative Manager | Customer Engagement Lead. at CarePay International, based in Nairobi County, Kenya, Kenya. AeroLeads shows a matched LinkedIn profile for Grace Gitahi.
Grace Gitahi previously worked as Customer Experience Specialist at Carepay International and Executive Administrative Assistant at Colnet Limited. Grace Gitahi holds Bachelor'S Degree, Procurement And Logistics Management, On-Going from Kca University.
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Detail-oriented, adaptable, and customer-driven project & marketing manager. Drawing on my years as a blossoming Customer experience and service executive, I am comfortable in many roles, perform well under fast-paced and high-pressure situations, and understand the importance of preparation and collaboration. I love taking on challenging projects and roles and learning new things! I strive to ensure that customers receive high-quality service. I am and have been responsible for the oversight of the Customer Service department and contributing to its overall operational efficiency through managing customer interactions, optimizing processes, and contributing to the achievement of organisational goals. I am a skilled communicator, problem solver, and leader who can drive exceptional customer experiences while streamlining operational workflows. I have over 8 years of experience in Customer Experience, Quality Assurance, Customer Journey Mapping, Insurance Business, Asset Management, Renewable Energy, and Customer Analytics with hands-on experience in customer experience in digital transformation. My Mantra is to constantly provide excellent customer experience leading to an increase in customer satisfaction, loyalty, and retention.
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Kenya
- Manage key client for MTIBA (Carepay) and be responsible for the growth and retention of Carepay’s offering to this group of clients.- Develop and apply standardized processes and journeys of clients under management Identify opportunities for product development based on clients direct and latent needs and I am able to define and prioritize this.
Kenya
- Organize virtual and in-person meetings or sessions as instructed by the CEO.- Support all necessary documentation and arrangements for implementing training programs and pilot activities including email correspondence, preparing minutes of meetings/interviews, memorandum, reports, PowerPoint presentation materials etc.- Support the CEO in preparing.
Nairobi, Kenya
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.- Keep records of customer interactions, process customer accounts and file documents- Go the extra mile to engage customers.- Manage office supplies stock and place orders.- Prepare regular reports on expenses and office budgets..
Nairobi, Kenya
- Open and maintain customer accounts by recording account information.- Resolve product or service problems by clarifying the customer's complaint, and determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.- Maintain financial accounts.
Nairobi County, Kenya
- Manage a group of 25 contact center agents.- Plan and organize a work schedule for the contact center team.- Manage the contact center system (Ameyo system) and make sure all the calls are attended to.- Assisting customers with billing questions or problems with their accounts- Interacting with customers by phone and email to answer questions about.
Nairobi, Kenya
Undertaking preliminary evaluation of all bids and proposals,- Handling front office and administration matters in the procurement department.- Attending and participating in the tender opening committee,- Handling LPOs.- Ensuring suppliers are paid on time.- Writing and issuing tender award letters to successful bidders.- Going through the tender document.
- International Computer Driving License (ICDL) - Certificate in Telephone Etiquette - Certificate in Managing Difficult Customers.
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Grace Gitahi works for CarePay International.
Grace Gitahi is listed as Customer Experience Executive | Procurement Executive | Administrative Manager | Customer Engagement Lead. at CarePay International.
Grace Gitahi is based in Nairobi County, Kenya, Kenya while working with CarePay International.
Grace Gitahi has worked for Carepay International, Colnet Limited, Plexus Energy Limited, Chloride Exide Limited, and Bliss Gvs Pharma Ltd..
You can use AeroLeads to view verified contact signals for Grace Gitahi at CarePay International, including work email, phone, and LinkedIn data when available.
Grace Gitahi holds Bachelor'S Degree, Procurement And Logistics Management, On-Going from Kca University.
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