As a dedicated professional with a Bachelor of Arts in Gender and Development Studies from Kenyatta University, I am deeply committed to promoting gender equity and supporting vulnerable populations. With certificates in Leadership Development, Mentorship, Professional Computer Applications, and Basic First Aid, I bring a diverse skill set and a passion for humanitarian work to the NGO sector.My experience as a Gender Officer at Liberty Children’s Home has equipped me with valuable expertise in gender equity training, program design, and community outreach. I have successfully advocated for and implemented policies that enhance the safety and well-being of children, designed educational programs on sexual health and reproductive rights, and conducted community outreach initiatives to raise awareness about gender issues.In addition to my gender-focused work, I have a proven track record in customer service, administration, and executive support. My roles at Sinta’s Flower Shop and Artcaffe Coffee and Bakery have honed my skills in sales performance, customer satisfaction, inventory management, and executive support functions. I consistently exceeded sales goals, achieved high customer satisfaction ratings, and improved office efficiency through streamlined processes.As a professional member of the Association for Women’s Rights in Development (AWID), I am dedicated to fostering community development and promoting gender-sensitive approaches in all my endeavors. I am eager to leverage my experience and passion to contribute to impactful gender-focused humanitarian work and make a meaningful difference in the lives of those I serve.Feel free to connect with me to discuss opportunities in gender and development, community outreach, or any other areas where we can collaborate to create positive change.
Liberty Children’S Home-Mlolongo
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Gender OfficerLiberty Children’S Home-Mlolongo Apr 2019 - Present🌟 Policy Advocacy: Successfully advocated for and implemented a new child protection policy with a gender focus, enhancing the safety and well-being of children.📚 Educational Programs: Designed and launched a sexual health and reproductive rights program, educating over 50 young boys and girls in the home.👩🏫 Staff Training: Increased staff members' awareness and sensitivity to gender issues, leading to more effective and equitable support for children.🏘️ Community Outreach: Conducted a community outreach program, raising awareness of gender issues and promoting a gender-sensitive approach to child care.💪 Life Skills Development: Designed and implemented a life skills development program, empowering young girls and boys to build self-esteem and confidence.
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Customer Service RepresentativeSinta'S Flower Shop Sep 2022 - Apr 2023🐾 Sales Performance: Consistently exceeded monthly sales goals by 20% through effective upselling and cross-selling techniques.🌟 Customer Satisfaction: Achieved a 95% customer satisfaction rating based on feedback surveys and online reviews.💬 Customer Retention: Successfully resolved customer complaints, resulting in a 90% retention rate of previously dissatisfied customers.📦 Inventory Management: Created and maintained an organized inventory system, reducing shrinkage by 10%.📣 Promotional Success: Collaborated with the marketing team to create social media campaigns and email promotions, resulting in a 15% increase in online sales.
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Cashier & WaitressArtcaffe Coffee And Bakery Limited-Thika Road Mall Branch Feb 2018 - Apr 2021Cashier:🛍️ Transaction Efficiency: Skillfully operated the cash register, ensuring accuracy and efficiency in transactions with minimal errors.👩🏫 Customer Training: Trained new cashiers in proper procedures, significantly improving their efficiency and customer service skills.📦 Inventory Control: Effectively monitored inventory levels, ensuring timely restocking and reducing instances of shortages.⭐ Service Excellence: Maintained excellent customer service, contributing to a high rate of repeat business and positive customer reviews.🛠️ Problem Resolution: Successfully resolved customer complaints and concerns in a professional and timely manner, enhancing overall customer satisfaction.Waitress:🍽️ Customer Service: Provided exceptional table service, ensuring patrons had an enjoyable and satisfactory dining experience.📜 Menu Knowledge: Demonstrated excellent knowledge of menu items, specials, and wine selections, making appropriate recommendations to customers.✅ Order Accuracy: Accurately took and delivered orders, including special requests and dietary restrictions, ensuring customer satisfaction.🧼 Cleanliness Standards: Maintained a clean and organized dining area, complying with safety and sanitation regulations.📈 Revenue Generation: Upsold menu items and promoted special deals and loyalty programs, encouraging repeat business and increasing revenue.
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Customer Support ExecutiveRoad Samaritan Limited – Kilimani May 2017 - Dec 2017📞 Customer Satisfaction: Enhanced customer satisfaction by effectively addressing inquiries and resolving issues promptly, leading to positive feedback and repeat business.🗂️ Data Management: Streamlined customer data management systems, ensuring accurate and up-to-date records for efficient service delivery.📊 Performance Metrics: Consistently met and exceeded performance metrics, including response time and resolution rates, contributing to the overall success of the customer support team.🤝 Team Collaboration: Fostered strong collaboration within the customer support team, sharing best practices and contributing to a supportive and productive work environment.
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Social Services Department InternMinistry Of Eac, Labour And Social Protection May 2016 - Sep 2016📋 Case Management: Assisted in managing and documenting cases of vulnerable individuals, ensuring timely and effective support services.🧑🤝🧑 Community Engagement: Participated in community outreach programs, raising awareness about social protection services and resources available to the public.📊 Data Analysis: Conducted data analysis on social protection programs, providing valuable insights to improve service delivery and policy formulation.📚 Training Workshops: Organized and facilitated training workshops for community members on various social issues, enhancing their knowledge and skills.🏆 Program Evaluation: Assisted in evaluating the effectiveness of social programs, contributing to the development of more impactful and targeted initiatives.
Grace Gitau Education Details
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Bachelor Of Arts In Gender And Development Studies Major, Sociology Minor)
Frequently Asked Questions about Grace Gitau
What company does Grace Gitau work for?
Grace Gitau works for Liberty Children’s Home-Mlolongo
What is Grace Gitau's role at the current company?
Grace Gitau's current role is 💡 Passionate Gender and Development Specialist | 🌍 Experienced in Community Outreach, Program Design, and Advocacy | 💪 Committed to Promoting Gender Equity and Supporting Vulnerable Populations.
What schools did Grace Gitau attend?
Grace Gitau attended Kenyatta University.
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Grace Gitau
Nairobi County, Kenya -
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