Provide support to the chief operations officer operations department• Manage special projects-including research, data compilation and monthly reporting-delegatedby senior management• Coordinate meeting materials to attendees and meeting locations• Coordinate full logistic needs; flight, lodging, transportation, etc.• Expense reports• Other duties as assigned

Provide outstanding support to Abacus clientsResolve inbound requests via phone, online chat and emailExplain technical issues to clients in a way they can understandUse internal tracking tools to manage client issuesInteract and support clients as they complete our budget and debt counseling course

Provided support services to Operations Services, Field Operations, and the Home Zone (corporate office) at Sky Zone.Coordination• Developed and maintained: Home Zone & Network Calendar; Home Zone Org Chart; Whom to Call List (Internal)• Scheduled: a high volume of meetings, conference calls, webinars (meeting coordination; scheduling meetings between multiple attendees and departments, prepares meeting documents, and follow-up activities).• Set up The Zone Report submissions for edits, organizes and retrieves missing content, etc. • General Home Zone/Network survey coordination to include creation, editing, and data analysis/reporting• Aid in planning and support for the annual Sky Zone Convention and other regional and national meetings as needed• Offsite Coordination: Field Ops events/summits logistics/ Home Zone meetings (flights, lodging, transportation, etc.)• Developed and maintained vendor relations (Music Licensing, Special Projects Printing and Mailing, creative services, PlayerLync)• Platform Administration: PlayerLync Admin (1of 3), device and user management, and vendor liaison• Candidate interview process, coordinate complex interview schedule interviews including full logistic travel• Developed New Team Member process: Order technology needs based on position, request and set up log ins for tools/in house websitesFranchise Advisory Council (FAC):• Logistic coordination (flights, lodging, transportation, etc.) for FAC Quarterly meetings (by region, by subcommittee, and main FAC) including set-up of room, documents/supplies, minute/note-taking and follow-up activities)• Monthly FAC (main) Calls minute/note-taking with a focus on action items and follow-up activities• Regional alignment: Maintenance (update and manage regional lists and email distribution lists)• Regional quarterly call: set up calls, collect and compile minutes, and follow-up activities (FAQ’s)• Expense reports Franchise Partners (FAC main and sub-committee) members

• Responsible for new hire orientation and ensuring the General Manager has supplies for Customer Appreciation Days and training seminars • Generated and compiled daily, weekly, biweekly, monthly and quarterly reports for content accuracy and submission to Management and Corporate offices• Implemented training guides and procedures for the other Administrative Specialists • Scanned, filed, and faxed all payroll for 300+ employees on a weekly basis to corporate office, ensuring accuracy and completion• Distributed various supplies and employee notices to 28 stores on a weekly basis• Assisted HR in administration of corrective action notices to employees• Responsible for ensuring all 28 locations receive their oil shipments in a timely manner and update receipt within the logging system, contacting vendors if necessary• Speaking to Vendors regarding pricing arrangements and receipt frequencies to ensure optimal accuracy and value • Update Customer Appreciate Day data and Marketing Day data within Quickbase for future analysis

Provide support to the Opening Training department of 30+ field team membersCoordinate all domestic and international travel arrangements, including lodging and transportation needs; prepare detailed travel itinerariesScreen potential employees’ information, coordinate and conduct interviews and new employee orientationsSubmit all employee hours and break down for payroll purposesCreate and maintained several complex spreadsheets/reports/graphs and distribute on a weekly basisDevelop and maintain new vendor/trainer/ colleague relationsUpdate and maintain employee, vendor contact lists Code, approve and process all billing, credit, invoices and expense reports Assist with annual budgetServe as liaison between franchisees, executive team and all departments Coordinate and attend bi-weekly meetings to track new restaurants and employees development process Plan and coordinated corporate events; employee recognition, team building, fundraiser and holiday partiesPrioritize and manage mail, draft and edit all correspondence Organize and maintain all files both electronic and paperHandle heavy incoming phone calls, photocopying, faxing, scanning and mailing domestically and internationally (regular and overnight) Replenished and stocked office supplies as needed

Handled multi clerical tasks, heavy data entry and filing Maintain and update employee database, training schedules and filesCreated, printed and mail out certificates and recognition pins and awardsCode, approve and process all billing, credit, invoices and expense reportsDevelop and maintain new vendor/trainer/colleague relationsPrioritize and manage mail, draft and edit all correspondence Organize and maintain all files both electronic and paperHandle heavy incoming phone calls, photocopying, faxing, scanning and mailing domestically and internationally (regular and overnight)Back up switchboard receptionistReplenished and stocked office supplies as needed

Maintain all personnel filesResume tracking, employment verification through phone, mail, and faxProcess all invoices, and purchase ordersOrganize and attend weekly meetings and luncheonsAssist in gathering data and distributing WOTC, 401K, ESOP, EEOC yearly reportsUpdate and keep in stock new employee hire and benefit packages Provide basic office support to the department such as daily mail distribution, filing, faxing, photocopying, and various mailings

Heavy data entry and filing, maintained all personnel files Verify employment through phone, mail, and fax. Process all invoices, and purchase orders Basic office support to the department such as daily mail distribution, filing, faxing, photocopying, and various mailings