Grace Gonzalez Email & Phone Number

London - Sarnia

Toronto, Ontario, Canada

Toronto, Ontario

•Analyze and adjudicate new and used loan applications.•Apply practices to maximize opportunities an minimize risk.•Educate automotive dealers on credit policies, procedures and sales promotions.•Work with Outside and Inside Sales Representatives to help achieve sales goal.•Determine pricing based on current policy.•Determine the validity of an approval outside policies and procedures.•Asses Income statements for self-employed applicants.•Maintain up to date knowledge of department policies and procedures.•Establish and maintain a strong business relationship with internal/external clients.•Keep superiors and co-workers advised of activities and issues that may impact the business.

Mississauga, Ontario

•Built and Maintained relationships and loyalty with dealers via friendly , efficient and high quality costumer service and training.•Identified opportunities with non-producing dealers and made outgoing phone calls to further train and communicate Wells Fargo proposition.•Ensured that Managed Accounts Service Level Agreements were met or exceeded and handled efficiently and accurately.•Ensured merchant applications were adjudicated in accordance with the assigned discretionary limits and credit policies.•Evaluated credit applications by reviewing and assessing costumers credit history, collateral and ability to pay/income.•Kept superiors and co-workers advised of activities and issues that may impact the divisions auto portfolio.

Mississauga, Ontario

•Supervised the daily operations of the Credit Department and ensured that activities are conducted in accordance with corporate policies and guidelines.•Monitored Service and accuracy within the department.•Responsible for Internal/ external contact with branches/ dealers regarding any escalation.•Provided ongoing coaching and feedback to all the underwriters.•Performance Appraisals for direct reports.