Grace Gonzalez Email & Phone Number

London - Sarnia

Toronto, Ontario, Canada

Toronto, Ontario

• Analyze and adjudicate new and used loan applications.
• Apply practices to maximize opportunities an minimize risk.
• Educate automotive dealers on credit policies, procedures and sales promotions.
• Work with Outside and Inside Sales Representatives to help achieve sales goal.
• Determine pricing based on current policy.
• Determine the validity of an approval outside policies and procedures.

Mississauga, Ontario

• Built and Maintained relationships and loyalty with dealers via friendly, efficient and high quality costumer service and training.
• Identified opportunities with non-producing dealers and made outgoing phone calls to further train and communicate Wells Fargo proposition.
• Ensured that Managed Accounts Service Level Agreements were met or exceeded and handled efficiently and accurately.
• Ensured merchant applications were adjudicated in accordance with the assigned discretionary limits and credit policies.
• Evaluated credit applications by reviewing and assessing costumers credit history, collateral and ability to pay/income.
• Kept superiors and co-workers advised of activities and issues that may impact the divisions auto portfolio.

Mississauga, Ontario

• Supervised the daily operations of the Credit Department and ensured that activities are conducted in accordance with corporate policies and guidelines.
• Monitored Service and accuracy within the department.
• Responsible for Internal/ external contact with branches/ dealers regarding any escalation.
• Provided ongoing coaching and feedback to all the underwriters.
• Performance Appraisals for direct reports.