Providing a comprehensive administrative and PA support to the Head of Department and Curriculum Managers in the Access and Progression Department. Managing the effective operation of the office whilst acting as a key point of contact to both internal and external agencies.

I worked within a small team leading the student application, recruitment and enrolment process for a designated portfolio of courses across multiple departments. My portfolio included Health & Social Care courses within the Department of Care, Health & Sport and all Creative Industries courses – 28 in total, and I liaise heavily with Curriculum Managers in relation to the recruitment for these courses, ensuring they are kept up to date with the number of applicants and offers made.I took a lead role in dealing with troubleshooting relating to application, enrolment issues and queries for my portfolio of courses and co-ordinate information and communicate appropriate responses relating to recruitment complaints, ensuring complaints are dealt with consistently and fulfil compliance requirements.I ran system reports on a regular basis to ensure data integrity and I liaise with the Marketing department to ensure that the correct information is available on the website.At the start of the new academic year my team is responsible for enrolling students onto their courses and ensuring that current legislative practices are compliant with regulatory bodies including completion and checking of PVG application forms prior to submission to Disclosure Scotland.I had a working knowledge of my team members portfolio of courses to enable business continuity at all times and I assist with evening class recruitment by dealing with enquiries, processing course bookings, accepting tuition fee payments and issuing receipts and processing enrolments.

Provision of admin support; mainly for the Modern Apprenticeships programme in relation to the recruitment of Modern Apprentices. My main responsibilities include all aspects of recruitment administration such as screening applications, inviting candidates to assessments and interviews, ensuring all data held is up to date and ensuring correct procedure is adhered to at all times. I liaise with companies who are looking to recruit to help ensure that the right candidate gets the right position. I am a qualified SHL tester and I organise and administer the tests both for FVC and for external companies who wish to use our testing facilities. I am also responsible for claiming milestone payments from Skills Development Scotland as our Modern Apprentices achieve throughout the programme and ensure all records are updated across both college systems and SDS's when their is a change of circumstances/details etc.I undertake the invoicing for the Business Development Unit and ensure that our clients are invoiced in a timely manner.I am responsible for production and filing of auditable documents and other administration duties such as: Photocopying, filing, answering the telephone and either taking messages or re-directing the call to the correct recipient; processing orders and invoices through FIDO; setting up meetings spaces on SharePoint and uploading minutes I have recorded; ensure rooms are booked for meetings in advance; requesting business cards; liaising with other departments; updating the holiday calendar and leave tracker; helping with mail shots and archiving and any other duties as necessary.

Working on a joint project with College's Scotland and UNISON, carrying Job Analysis using the ECC FEDRA scheme to bring equal pay to the college sector in Scotland

My main responsibilities were processing invoices, purchase orders and production orders; ordering stock, stock reconciliation, dealing with incoming and outgoing mail, all reception duties, liaising with suppliers, scanning, filing and photocopying of documents, updating databases and data entry and carrying out quality control surveys to ensure a high level of customer care.

I was responsible for dealing with customer enquiries and all billing related matters in a busy call centre for SKY TV.I had to rely heavily on my customer care skills in this position – it required a great deal of tact and patience – as well as using problem solving skills. In addition I needed to have a very good level of product knowledge. My role encouraged team work as it was target based and the team who exceeded their targets were rewarded appropriately.