Develop and deliver integrated customer experience and product strategy and roadmap to align with nbn long term product strategy and business objectives, lead cross-functional team to design and develop innovative, sustainable, and digitalised solutions to optimise customer experience and reduce industry cost; build value proposition for sales, channel and partner engagement and product marketing

Manage product vision, strategy, and roadmap; develop and execute Go-to-Market strategy; lead product design and development, accountable for product P&L, customer satisfaction and brand awareness across consumer, small business and wholesale; manage product lifecycle of broadband, mobile, VoIP and SaaS services; develop and manage channel partner program; provide staff, sales and customer training.

Develop and execute product marketing strategy for building integrated solutions; create synergy across business units (Fire, Elevators, Security and Air conditioners) and regions; design and develop sales performance management platform

Develop and execute lift service and repair product marketing strategy; lead product design and development to achieve competitive advantage; accountable for P&L and customer satisfaction; manage lift product lifecycle and customer communications.

Manage products/service delivery of consumer loyalty program, accountable for customer satisfaction, resource coordination, products performance management and customer insights.

Lead customer insights product design and development with a global team; build MVP and validate with customers for continuous improvement

Develop and deliver mobile network product roadmap, manage product marketing; provide pre-sales support; manage sales and customer training