Grace Kamande Email and Phone Number
Passionately serving as a ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐๐ฅ๐๐ญ๐ข๐จ๐ง๐ฌ ๐๐ฉ๐๐๐ข๐๐ฅ๐ข๐ฌ๐ญ with over 7 years of experience in ๐ฌ๐๐ฅ๐๐ฌ ๐๐ง๐ ๐ฆ๐๐ซ๐ค๐๐ญ๐ข๐ง๐ . I help companies exceed their targets and deliver exceptional customer experiences, resulting in increased satisfaction and loyalty.๐๐๐ฒ ๐๐๐๐จ๐ฆ๐ฉ๐ฅ๐ข๐ฌ๐ก๐ฆ๐๐ง๐ญ๐ฌ:Increased client satisfaction ratings by 20% through exceptional data entry, customer service, and travel booking as a Freelance Virtual Assistant.Organized 5 successful community events, boosting engagement and awareness for Elimisha Empowerment.Elevated bakery revenue by 15% within the first year through strategic sales and marketing initiatives at PastriesByKare.Secured 10 high-profile clients, contributing to substantial revenue growth at Gracia Gardens Hotel.Leadership and Skills:Demonstrated leadership by managing client projects and developing training programs. Proven in delivering exceptional customer service and resolving complaints efficiently. Skilled in creating successful marketing campaigns and driving revenue growth. Effective in organizing diverse projects with a focus on quality. Experienced with tools like Salesforce, Zoho, and Microsoft Excel. Strong communicator, adept at building relationships and ensuring successful collaboration.๐๐ฉ๐๐๐ข๐๐ฅ๐ญ๐ข๐๐ฌ:Customer Relations Management, Sales and Marketing Strategies, Event Planning and Coordination, Data Entry and Management, Travel Booking and Coordination, Social Media Management, Project Management, Customer Service Training
Upwork
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Virtual Office AssistantUpwork Oct 2022 - Present1. Increased client satisfaction ratings by 20% by consistently delivering high-quality work and exceeding expectations in data entry, customer service, and travel booking tasks.2. Streamlined travel booking processes for clients, resulting in a 15% reduction in booking errors and reduction in booking time.3. Successfully managed multiple client projects simultaneously, ensuring timely delivery and exceeding client expectations in terms of quality and efficiency.4. Consistently met or exceeded deadlines for all assigned tasks, demonstrating a strong work ethic and commitment to client satisfaction.5. Developed and implemented a customer service training program for a new client, resulting in a 25% improvement in customer satisfaction ratings within three months.6. Proactively identified and addressed potential issues or challenges, ensuring smooth project execution and minimising any negative impact on client operations.7. Developed and maintained positive relationships with clients, fostering trust and collaboration through effective communication and responsiveness
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ManagerPastriesbykare 2019 - PresentKenya1. Increased bakery revenue by 15% in the first year through effective sales and marketing strategies, including social media campaigns and targeted promotions.2. Improved customer satisfaction ratings by 10% by implementing a feedback system and addressing customer concerns promptly.3. Developed and implemented a staff training program, resulting in improved product quality and consistency.4. Maintained a clean and organised work environment, ensuring compliance with health and safety regulations.6. Built strong relationships with suppliers, negotiating favourable terms and ensuring timely delivery of ingredients and supplies.7. Implemented improved inventory management and forecasting practices, resulting in a 5% reduction in food waste and contributing to cost savings for the bakery.8. Effectively managed employee schedules and payroll, ensuring efficient staffing levels and minimising labour costs.
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Front Office, Sales, And Marketing RepresentativeGracia Gardens 2014 - 2019Nairobi, Kenya1. Secured 10 new high-profile clients, contributing to a significant increase in annual revenue for the hotel.2. Developed and implemented a successful marketing campaign that increased website traffic and boosted bookings by 15%.3. Negotiated and secured favourable contracts with vendors, optimising costs and contributing to the hotel's financial efficiency.4. Trained and mentored 5 new sales representatives, ensuring their success in meeting sales targets and providing excellent customer service.5. Consistently exceeded sales targets by an average of 10% each quarter, contributing significantly to the hotel's overall financial performance.6. Built strong relationships with existing clients, resulting in increased repeat business and positive word-of-mouth recommendations.
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Hotel AssistantSafari Park Hotel Aug 2013 - Oct 20131. Successfully resolved 95% of guest complaints within 24 hours, demonstrating a commitment to providing excellent customer service.2. Streamlined the check-in and check-out process, reducing wait times by 15%.3. Developed and implemented a training program for new employees, resulting in improved efficiency and reduced errors.4. Maintained a high level of professionalism and courtesy in all interactions with guests and colleagues.5. Demonstrated a strong work ethic and willingness to learn, quickly adapting to new tasks and responsibilities.6. Received positive feedback from both guests and supervisors for outstanding performance and dedication to the hotel's success.
Grace Kamande Skills
Grace Kamande Education Details
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Hotel/Tourism Management -
Hotel/Motel Administration/Management -
Certificate In Project ManagementProject Management -
Certificate In Digital Marketing And E-CommerceIt Experience By Google
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Virtual Assistant CertificateVirtual Assistant
Frequently Asked Questions about Grace Kamande
What company does Grace Kamande work for?
Grace Kamande works for Upwork
What is Grace Kamande's role at the current company?
Grace Kamande's current role is Customer Relations Specialist | Enhanced Client Satisfaction | Achieved Revenue Growth | Expert in Event Management and Client Acquisition.
What schools did Grace Kamande attend?
Grace Kamande attended The Presbyterian University Of East Africa, Moi University, Certificate In Project Management, Certificate In Digital Marketing And E-Commerce, Virtual Assistant Certificate.
What skills is Grace Kamande known for?
Grace Kamande has skills like Customer Service, Management.
Who are Grace Kamande's colleagues?
Grace Kamande's colleagues are Murad Hossain, Aqsa Gohar, Kurt Reyes, Serhii Simon, Muhammad Uzair, Marwa Riyadh, Abdulazeez Abdulrazaq.
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