• Focus on a large-scale digital transformation project on a record management system for over 100K users. • Organize meetings with project managers, users and the project management office to gather, analyze, and define user requirements and ensure on-time project delivery. • Manage 8 large group of users with varying deployment schedules and approaches simultaneously. • Contribute to user configuration by loading data into the database and system using SQL. • Track user verification during user acceptance testing and ensure timely issue tracking, reporting, and resolution.• Conduct user trainings as a trainer and prepare training materials weekly.• Edit and release over 80 system function demonstration videos with Davinci Resolve and Clipchamp.• Drafting pre-sales proposals for potential IT projects, assisting in securing new business opportunities.

Never Too Late (NTL Recruitment) NTL is a social enterprise on 45+ women employment, aiming at helping them to unearth their potential at work and gain confidence to live a meaningful life, by assisting them to join back the labor market through providing training and job opportunities in recruitment.

• Supported pipelines management, analysis and improvement plan• Researched and worked on a new solution for Post Covid and its demand generation• Developed and worked on new solutions with sales to target specific industries verticals

• Managed the regular updates of the official website www.tecm.hk/tc/ and supported the operation of the social enterprise's online shopping platform, www.tecmmall.hk. • Coordinated an internal 4-min video clip of the Shopping Rewards Program for social enterprises’ employees in 3 months. • Contributed to the preparation of the Opening Ceremony of “Tithe Ethical Consumption Movement (TECM) 2019” for more than 200 guests, including researching venues and souvenirs, and analyzing the participant list.

• Collecting data through interviewing the elderly for the "Medical, Welfare and Social Cross Profession Coordination Social Impact Study" at the South Kwai Chung Social Service Centre