Grace Lee Grady Email & Phone Number

Raleigh-Durham-Chapel Hill Area

We are here in The Triangle and ready to increase your value! Partner with us. I’m dedicated to your success!

• Increase Global Training of ibi product, which is a cloud-based business intelligence (BI) and analytics platform, by 48%.• Performed a successful migration of the ibi Customer Education courses from legacy systems to new company databases. Total of 126 courses/products and was completed within a 2.5 month period. Currently educating the Tibco employees on the products and pricing strategy, along with the curriculums.• Support PSG group through the Tibco acquisition of information Builders.• Assist with acquisition to onboard Sales Executives and teams to sell, support, and grow ibi Customer Education certifications, courses, and bundles.

Greater New York City Area

• Promoted from National Education Supervisor.• Maintained and implemented IB CET training in all modalities, including instructor-led, web-based (online), and web-based (virtual) ILT/ILO training, ensuring that all materials and programs are learner-focused, interactive, effective, user-friendly, and leading to ultimate customer success.• Coached Education Instructor Coordinator to optimize the training access, programs, and scheduling.• Developed, tracked, and monitored the in-house learning management system for all CET courses and products.• Maintained an audit-ready and compliant technical training program.• Recognized and rewarded Education Account Executives and Customer Enablement Officers to build engagement and reinforce behavior.• Maintained vendor engagements and relationships to meet department needs.• Reduced operating expenses by 11% in one year through reduction of vendor dependencies and building in-house applications to support daily functions.• Increased profit margin for online purchases of self-study courses to 73%.

New York, New York

• Managed a team of three employees performing daily operations to assign resources, schedule, deliver, and bill over 580 Customer Education classes held annually at domestic and international customer locations, as well as 18 North American public class locations.• Assisted Executive Director on special projects and initiatives to achieve department goals, contributing to the growth of Web-driven revenue to 20% of our overall business.• Removed administrative fee paid to previous management company, resulting in a savings of $22,000.• Established the self-paced learning business myself and launched it to where it is now supported by a small team.• Implemented process to manage and track purchase orders for over 30 vendors and subcontractors.• Supported client training logistics for Education Account Managers.• Developed and maintained vendor relationships for all training purposes.• Managed 11 instructor subcontractor relationships, invoicing, and qualification of resources.• Managed and activated online self-paced training offerings for customers.• Troubleshooted Web-based training environment.

New York, New York

• Provided support and database management for the Account Managers.• Reviewed and assisted in proposal and contract preparation.• Oversaw the implementation of public and client site classes from initial bookings to follow-up calls and evaluations.• Maintained branch relationships to ensure training class needs were achieved.

New York, New York

• Coordinated and maintained personnel paperwork for the technical division of the company.• Arranged travel itineraries for Vice President of Corporate Technical Support Services for all business trips. • Performed office management, including planning of annual departmental functions.• Maintained and processed equipment requests and order inventory using mainframe databases and FOCUS language.

New York, New York

-Management of high-end Italian neckwear line grossing over 5 million US dollars annually, retail and wholesale sectors combined.-Produce, service and maintain wholesale accounts throughout the US and Canada.-Assist from start to finish in the coordination of semi-annual trade-shows.-Manage daily correspondence with Fifth Avenue retail store.-Originate projects for efficient management of wholesale accounts and merchandising.-Full management of cologne and stock shirt lines.-Troubleshooting difficulties that arise during daily tasks.

Bachelor Of Science, Business Administration, Marketing Concentration

Education record