Grace Mackey Email & Phone Number

Troy, Michigan, United States

Wayne State University

• Assist general manager in establishing and maintaining systems and procedures for ordering, receiving, storing, maintenance, serving of food, and cleanliness • Direct line management accountability for employees including recruiting, training, scheduling and performance management• Retail store specific experience - Prepare weekly financial performance reports that track volume and profitability of the retail stores. Manage food inventory based on location performance, placing orders with vendors, receiving deliveries, and managing invoices. • Catering specific experience – Secure catering events working directly with clients followed by organizing both internal and external resources for each unique event, and then coordinating the event on the scheduled day• Residential specific experience – Responsible for rebuilding the residential service team through recruiting, interviewing, and onboarding of new staff once the Covid 19 restrictions were lifted.

East Lansing, Michigan, United States

• Positively represent Michigan State Athletics and Academics as a University Ambassador at 50+ special events per year• Time Management between a full-time class schedule along with a rigorous practice/lifting/game schedule• Deep understanding of "Game Day" operations• Responsible for cheering 5 sports (Football, Men's/Women's Basketball, Volleyball, Hockey), and making appearances at several others (Tennis, Field Hockey, Gymnastics, Track & Field)• Supports athletics by traveling to events such as Bowl Games & NCAA Tournaments

Thompsonville, Michigan, United States

• Responsible for ensuring an exceptional customer experience upon arrival and departure• Responsible for customer complaint resolution and problem solving • Responsible for taking inquiries and accepting reservations both in person and over the phone• Responsible for presenting the daily activities and resort facilities • Gained experience utilizing the SMS reservation and accounting system

Detroit, Michigan, United States

• Responsible for the smooth operation of 20 to 30 suites per event including the supervision of each suite attendant• Responsible for the planning and organization of the food and beverage service for each suite • Responsible for customer satisfaction, special requests and complaint resolution • Obtained National Restaurant Association’s ServSafeTM Manager certification

Rochester, Michigan, United States

• Service worker for the country club pool and restaurant

• Member of coaching staff for cheerleading camp corporation

Bachelor'S Degree, Hospitality Business

High School Diploma