Grace Mcbryan Email & Phone Number

Ireland

County Dublin, Ireland

• Supervise the floor during meal periods to ensure that all hotel standards and steps of service outlined in training materials are being followed on a daily basis.
• Communicate effectively to provide clear direction to the staff.
• Observe performance and encourage improvement where necessary.
• Communicate with guests and employees being positive and clear, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situation and/or heavy hotel activity, serving as a role model for the staff and other hotel employees.
• Ensure all daily reports are detailed and submitted in a timely matter, making sure all hotel cash handling procedures are met.

Barcelona, Catalonia, Spain

• Responsible for the smooth and efficient running of the bar
• Ensure customers experience a friendly, courteous and profesional service at all times
• Deal with customer queries and complaints
• Respond to customers regarding bookings and events
• Responsible for safe opening and closing procedures, being a key holder.
• Responsibe for the cash up of the tills at the end of shifts

Barcelona, Catalonia, Spain

Wacom is the worlds leading manufacturer of interactive pen tablets and interactive pen displays. As a technical support representative I am responsible for:Dealing with a large volume of customers e-mails and calls every day.Solving technical problems across the entire spectrum of software or hardware malfunction, presales and general queries.Dealing with.

Ireland

• Deal with a broad range of customer queries across the entire Permanent TSB product suite.
• Handle all customer contact professionally, efficiently and in response to the customer’s individual needs.
• Respond to all customer requirements within agreed service levels, procedures and guidelines.
• Liaise with the branch network and other head office departments.
• Provide excellent customer service.
• Identify new business service opportunities within agreed procedures.

Terenure, Dublin, Ireland

• One to one personal training sessions with clients to help them achieve their personal goals.
• Motivate clients.
• Teach exercise classes on a daily basis with up to 30 people involved, ensuring correct technique and positioning and also customer satisfaction.
• Provide clients with nutrition advice in order to gain results.
• Take various measurements on a weekly basis to monitor client’s progress.
• Work flexible and long hours to suit client’s availability.

Jervis Street, Dublin, Ireland

• Ensure efficient running of the gym and report to the Managing Director on a daily basis.
• Responsible for safe opening and closing procedures, being a key holder.
• Responsible for the sale of memberships to new and existing clients including follow up calls to visitors of the club ensuring customer satisfaction.
• Deal with members queries on a daily basis providing good customer service.
• Provide cover for administration and reception areas daily including inputting details into the club database and balancing the end of day takings.
• Delegate duties to staff members ensuring the gym is supervised at all times.

Santry, Dublin, Ireland.

• Reconcile daily cash intakes from various departments within the club and prepare cash lodgements for the bank on a daily basis.
• Compile daily financial figures for the Managing Director and Financial Director of the company.
• Deal with membership and account information for all clients of the club. Input all new members’ information into computerized system ensuring accuracy and efficiency.
• Maintain filing system for members’ information, and confidential company information.
• Provide cover for reception and sales staff when required, in order to maintain the efficient running of the club at all times.

Santry, Dublin, Ireland

• Responsible for the signing up of new clients and renewal of current clients.
• Report the daily activities of the club directly to both the Managing Director and Financial Director of the company.
• Reconcile the daily intake at reception and report same to all Directors at end of business each day.
• Answer of switchboard directing calls to relevant departments within the club.
• Take queries and provide information to both potential and current clients of the club guaranteeing customer satisfaction.

Beaumont, Dublin, Ireland

• Responsible for the preparation of Out Patient clinics ensuring all patient information was readily available for Consultants and their team.
• Manage Physiotherapists appointments and organise travel for patients when required.
• Dictaphone typing of medical reports ensuring accuracy.
• Deal with a large volume of patient queries which require a high level of sensitivity and confidentiality.

Personal Training And Fitness Instructing, Certificate

Credit In Office Administration, Office Administration, Credit

Completed Certificate in High Speed Typing achieving 50 words per minute.

High School, Leaving Certificate

Activities and Societies: Hockey.