Grace Mcgowan Email & Phone Number

United States

• Analyze and implement effective business processes that best meet the need of stakeholders through process validation, design, and change
• Continuous Improvement (CI) of business processes, implementing changes in a manner that engages and inspires employee readiness and willingness to adjust to change and results in improved outcomes for clients
• Pursue efficient gains, increased profitability and/or the reduction of operational costs by increasing process automation and optimization and transferring tasks to the Center of Excellence
• Monitor, review, and support corporate governance and compliance, risk management, and operational activities to support country management
• Support all global sanctions and compliance initiatives to eliminate risk by improving on current levels of non-compliance
• Manage the Company’s regulatory compliance requirements to ensure that TGF business meets all necessary compliance obligations and ensure that management is updated with all legislative changes

Bloomfield, New Jersey, United States

Carteret, NJ

Responsible for supporting the expansion of Toll Global Forwarding's Operational Excellence program by implementing and supporting streamlined business processes and systems across our global network and growing our organizational capability by successfully facilitating change.

Carteret, NJ

• Develop, implement, maintain and enforce policies, procedures, training materials and associated plans aligned with best practices
• Fully support all sales channels with technical and business issues related to the CRM system and correlating sales processes
• Responsible for analyzing and reporting on a variety of sales performance metrics
• Recognized SME in Sales CRM management, administration and compliance enforcement
• Develop, manage and perform all CRM training and continual support, both on-site and via web-based products
• Manage all CRM administrative system tasks such as configuration, testing, implementation, deployment, user access management

Secaucus, NJ

• Business process and system manager with twelve years experience leading all phases of diverse project management, with a focus on process development and improvement, increased efficiency, and cost reduction.Proven.
• Requirement Gathering and Gap Analysis
• Development, Documentation, and Implementation of Processes
• Integration of Processes and Corporate Policies to Establish Best Practices
• Achieving Synergy Between Processes and Systems
• Creation and Management of Key Performance Indicators (KPIs)

Secaucus, NJ

Envisioned, created and managed a five-person VIP EDI business group, formed to identify and comply with the logistical data needs of our Fortune 500 clients, including Wal-Mart, Target, The Home Depot, Phillips, GE and DuPont.Developed, implemented and managed all departmental processes and procedures