Grace Mullane Email & Phone Number

•Partner with institutional asset managers to ensure optimal use of FactSet software and data•Manage a premier book of clients through proactive communication and assistance with projects and data needs•Collaborate with account team to plan and execute strategic initiatives promoting client success•Engage with FactSet users to promote adoption and continued usage of software and data•Ensure customer success through timely delivery of solutions in alignment with client goals•Collaborate with cross functional teams to determine optimal solutions and advance client projects•Maintain relationships with clients to strengthen account health and enable continued satisfaction

Boston, Massachusetts, United States

•Collaborated with consultants and account team members to support clients by owning 50+ client projects, proactive outreach initiatives, and strategy planning•Achieved 100% client satisfaction rate on FactSet Support Desk by providing accurate and timely solutions for 100+ projects in 2 months•Led client training sessions and follow-up meetings to promote client awareness of FactSet solutions and establish strong relationships between the account team and clients•Completed weekly projects to demonstrate product and industry knowledge and develop my understanding of optimal solutions to provide to clients

Fairfield, Connecticut, United States

•Collaborated with students to drive improved academic performance in economics courses•Identified unique ways to engage with students of various learning styles to help them understand challenging economic concepts•Served as subject matter expert and presented on introductory and advanced economic topics•Provided open and welcoming learning environment for all students to ask questions and request assistance

Fairfield, Ct

•Promoted from Team Member to Team Lead at the Fairfield University Bookstore. •Managed team members and delegated responsibility across team to ensure smooth operation of store•Completed back office paperwork, including product receiving, shipping preparation, and inventory •Worked with dissatisfied customers to ensure resolution of product and transaction issues•Balanced registers and prepared bank deposits to ensure successful opening and closing of the store

Fairfield, Ct

•Completed point of sale transactions and managing various forms of payment•Ensured customer satisfaction by helping customers find products that fit their needs•Processed administrative paperwork for store managers•Merchandised effectively to promote optimal sales through store displays

Boston, Massachusetts, United States

•Collaborated with account teams on client projects and strategic initiatives•Developed client-facing skills and product knowledge through working with consultants on client demos•Resolved client queries and ensured client satisfaction•Completed and presented program-long projects demonstrating my knowledge of FactSet software and data, as well as the financial industry and market trends

Reading, Ma

•Provided excellent customer service and ensured customer satisfaction•Balanced registers and documented all payments and transactions•Merchandised and organized products and displays •Trained new cashier staff on policy and procedure to promote best practices among all cashiers