Grace Mwanyiro Email & Phone Number

Nairobi County, Kenya

• Oversee store operations, including opening and closing procedures, cash management, and safety compliance.• Maintain human resources information system and kept employee files up to date and accurate.• Help in maintaining good relations with the Sarit Mall management and the Shop• Conduct new employee onboarding and provided ongoing orientation training.• Coordinate onboarding processes, providing new hires with a smooth transition into the company culture.• Enhance store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.• Responsible for conducting and reviewing weekly retail store stock management• Achieve monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.• Assist in creating and managing store events and seasoned activations• Maintain employee welfare, performance review and management

Nairobi County, Kenya

• Worked with various training institutes namely Finnet Trust, Institute of Pension Management and Octagon to coordinate events.• Entered data, generated reports, and produced tracking documents.• Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.• Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.• Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.• Improved customer satisfaction scores through application of superior customer service and problem-solving skills.• Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.

Nairobi County, Kenya

• Communicated company policies to the employees• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.• That is, productivity reports, employee reviews, employee disciplinary actions, and candidate evaluations• Ensured accurate record-keeping with diligent data entry and database management for vital company information.• Processing company monthly payroll and employee benefits• Processing, verifying, and maintaining personnel documentation• Creating job postings and liaising with job boards during the recruitment process• Provided HR policy guidance and interpretation to employees and management, ensuring consistent application.• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.• Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.• Organized new employee orientation schedules for new hires.• Supported HR Manager in strategic planning sessions focused on organizational development and growth.• Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.• Maintained compliance with employment laws and regulations, conducting regular audits of HR practices and sharing company policies.• Organized events for team building purposes, boosting overall morale among employees.• Supported development of performance management systems, aligning employee objectives with company goals.

Mombasa, Mombasa County, Kenya

• Managed and ran human resources operations at the Mombasa office• Processed company's monthly salary payroll• Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.• Managed employee records, correspondences, and information both written and electronically• Streamlined recruitment processes for improved efficiency in hiring top talent.• Prepared reports, statistics, and any related information required by management for decision-making• Led a disciplinary team in resolving conflicts within the company• Updated and communicated company policies to employees

Nairobi County, Kenya

• Employee management, policy monitoring, industrial relations, accident investigation and reporting, office administration, employee recruitment, and report writing and documentation• Coordinated various employee recognition programs, celebrating individual achievements and milestones within the organization.• Participated in performance evaluation processes, providing detailed feedback to help employees reach their full potential.• Managed timekeeping procedures for hourly employees, maintaining accuracy and compliance with labor laws.• Streamlined HR processes for increased efficiency, resulting in a more organized and effective department.• Created and updated tracking spreadsheets using MS Excel.• Developed strong written and verbal communication skills.

Mombasa, Mombasa County, Kenya

• Participated in recruitment and selection process for new hires. • Assisted with updating employee handbooks and manuals.• Aided staff with employee performance review paperwork and documentation.• Tracked various statistics and kept detailed records to support human resources department.• Helped employees register for benefits programs using online portals.

Business Commerce, Human Resources Management And Services

Higher National Diploma, Small Business Administration