Grace Navin Email & Phone Number

Newport, Gb

Isle Of Wight, England, United Kingdom

Responsibilities: • Customer communications • Frequent problem solving• Working within the Civica and Northgate systems• Keeping detailed records of all communication with customers to ensure accurate records• Updating accounts to ensure that the correct parties are liable for Council Tax and working with customers to ensure accuracy• Processing refunds for overpaid Council Tax

Truro, Cornwall

Responsibilities:- Vetting and Screening applicants for education based roles- Creating and Amending contracts- Handling Applicant queries including pay issues and vetting requirements.- Working within a team to support one of the fastest-growing Educational Recruitment companies in the country- Processing enhanced DBS applications - Ensuring Candidate's comply to client's requirements

Truro, England, United Kingdom

Responsibilities:- Creating and updating products.- Price calculation.- Online retail handling, e.g. Amazon & eBay.- Courier communications.- Customer Service communications.

Truro, Cornwall

- Created well researched and engaging content for lessons- Assisting with Pastoral sessions- Leading own tutor group- Ensuring health and safety protocols were followed- Communicating efficiently with parents & pupils in line with behaviour management protocols- Behaviour management

Isle Of Wight

- Created well researched and engaging content for lessons- Assisting with Pastoral sessions- Ensuring health and safety protocols were followed- Communicating efficiently with parents & pupils in line with behaviour management protocols- Behaviour management

Plymouth, England, United Kingdom

- Attended various committee meetings, to ensure our society is running as smooth as possible- Attended training days, including First Aid training- Assisted in promoting the group from 'Student Network' to 'Society' rank, as a result of obtaining more members than previous years

Isle Of Wight, England, United Kingdom

A summer temporary job working as a fully trained Customer Assistant for the Back to School rush.Duties included:- Outstanding customer service- Fulfilling customer requests- Problem-Solving- Ensuring that every person involved in the shoe fitting process was happy, i.e. parent and child- Processing refunds and orders- Frequently achieving higher than my personal sales target- Exceeded team goals and collaborated with staff members to achieve whole store success

Isle Of Wight, England, United Kingdom

A summer temporary job working as a fully trained Customer Assistant for the Back to School rush.Duties included:- Outstanding customer service- Fulfilling customer requests- Problem-Solving- Ensuring that every person involved in the shoe fitting process was happy, i.e. parent and child- Processing refunds and orders- Frequently achieving higher than my personal sales target- Exceeded team goals and collaborated with staff members to achieve whole store success

Plymouth, England, United Kingdom

Duties:- Work both during opening hours, interacting with customers and during closed hours- Ensuring that the store was presentable and tidy for customers- Stocking shelves and removing out of date products- Ensuring that all items were correctly priced- Working within the stock room, handling goods and ensuring product quality- Trained on tills

Isle Of Wight, England, United Kingdom

This role was originally a Christmas temporary job, however, I was the only Christmas staff that my manager decided to keep on as a permanent member of the team.Duties:- Outstanding Customer Service- Promotion and Sale of certain products for the company- Stock handling- Cash handling- Customer service desk duties, such as handling customer complaints- Problem-Solving - Adapting on my feet- Online system updating, i.e. updating stock logs, logging deliveries- Fulfilling online orders via the online system

Pgce, History (Secondary), Pgce

Bachelor Of Arts - Ba, History, 2:1

Activities and Societies: Health and Safety Manager of the Amnesty International Society (2019-2020)Modules Completed; Third Year.