Grace Neumayer Email & Phone Number

Hamilton, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Utilized holistic strategies across multiple mediums to design intentional, meaningful, and accessible brands and brand strategies• Designed logos, print and web graphics, and content strategies for local businesses and international community projects spanning 3 continents• Experience in designing layouts for event ads that support multilingual audiences• Developed high quality social content relevant to audience, growth targets, and performance analytics that result in attaining growth targets, an increasing follower base, and ignites meaningful discussions that positively influences follower engagement• Commissioned to illustrate and design customized digital portraits, greeting cards, and wedding thank you cards

After being a Brand Ambassador for Aerie for two years, I was promoted to a Sales Lead role within the store leadership team.• Trained, motivated, and coached 40 store ambassadors, alongside four managers• Drove sales by maximizing fitting room and salesfloor productivity and supported store leadership to boost KPI results• Challenged sales and stock associates with clear, attainable goals and consistently provided ongoing performance feedback through real-time coaching• Organized daily shopping events in collaboration with brand ambassadors that exceeded sales and unit sales targets• Executed daily visual and operational procedures including merchandising moves and visual standards to optimize retail space and to create a welcoming environment

• Built authentic relationships with guests to successfully leverage the AEO selling model to exceed personal selling targets• Educated guests on company product and offered suggestions based on each guests’ unique needs• Multi-faceted in all retail touchpoints including sales floor, cash and wrap, fitting room, stockroom, and store management• Received a Top Performer Award from head office for my attention, expertise, and strong commitment to providing the best customer service possible, based on the feedback given from new and returning guests

After working as a Recycling Ninja for the 2019 RBC Canadian Open, I transitioned to a Supervisory Position and was quickly promoted to an Operations Coordinator and Administrative Support role.• Contributed to the development of company Standard Operating Procedures, created detailed zoning maps, and executed event-specific communications to all internal stakeholders• Spearheaded hiring initiatives, facilitated employee on-boarding, and constructed employee schedules for simultaneous events across North America. Some clients include Vegandale (Toronto, Chicago, New York), NXNE Music Festival, Hamilton Supercrawl• Fostered and maintained short-term and long-term relationships with industry partners to ensure a successful collaboration to go above and beyond client expectations

Mississauga, Ontario

First ever Graphic Design Intern for the Government Relations and Corporate Communications Department, External Communications team. • Collaborated with cross-functional teams to develop creative for print, web, and communications campaigns spanning LinkedIn, Facebook, Instagram, Twitter, and YouTube• Involved in expanding iconography library and graphics to support growing brand identity• Modernized outdated visuals to align with new brand standards for digital and print communications • Worked cross-functionally with internal departments to update document layouts and designed first-ever employee cookbook in an effort to unify internal stakeholders following a four-company merger

• Addressed and dealt with customer inquiries and complaints directly (in-person and over the phone) in order to strengthen and maintain customer relationships• Collaborated with coworkers to ensure an efficient work environment resulting in a profitable work day• Handled and documented customer transactions, in addition to calculating and computing total sales at the end of each day effectively and accurately

• Approached consumers in an effort to solicit company product resulting in successful sales within the organization• Opening and closing store, cashiering duties, and calculating sales at end of day accurately and effectively• Created, facilitated, and organized events which included contacting and making arrangements with clients and supervising the production of events (CiderFest, Polar Express)

Bachelor Of Global Business And Digital Arts, Global Business And Digital Arts

Study Abroad