(Transferred to FIH in Dec 2016 as Microsoft sold Nokia brand phone business to FIH)Main responsibilities:• Solid line management of Software Operations Team which is responsible for SW requirement management, service/App management, SW configuration & customization, SW build & releasing, SW test management, SW issue management, and localization management etc.• Accountable for on-time delivery of software & App releases with good quality to factory & Care channels.• Owner of working process & metrics in each operational area and drive continuous improvement for better working efficiency & output quality.• Manage several vendors providing SW development, test & localization services.• Participate innovation projects study & trial based on Microsoft technologies (cloud computing, intelligent assistant etc.) and industry trends (e.g. IoT) which could bring more business opportunities.Key achievements:• Successfully delivered software & App releases for 9 new products and 5 in-market products on time & in good quality, supporting 80+ languages for global markets.• Got key team members smoothly transferred from Microsoft to FIH, and motivated them during business transfer period. Hired new people for open positions.• Led software delivery tool chain change project which renewed software delivery process & tool chain to save cost and improve efficiency.• Optimized test process & test metrics and successfully piloted on a product to save 20% test cost without impact to quality.

Main responsibilities:• Solid line management of Beijing team. And also subcontracting management of subcontractors from multiple companies.• Lead the team to test large scale web-based tool chain used to create & release customized software packages for all products & software platforms.• Owner of test strategy, process and test solutions (manual & automation) based on tool chain roadmap & requirements.• Test metrics, lead time, quality, and user feedback analysis for continuous improvement.Key achievements:• Set up Beijing team from scratch: team members, competence, working process etc. Successfully built up a high performing team.• All tool instances used for different products & software platforms were tested in time and no critical issues reported after releasing.• Optimized working process & test automation tools, and shorten test lead time by ~50%.

Main responsibilities:• Accountable for customized software delivery for all Nokia in-market mobile phone products.• Make project strategy & plan upon business needs & customer requirements.• Lead project team to ensure customized software features were developed, software releases were created, tested, approved by customers and released on time and meet quality targets.• Monitor project progress, decide task priority and manage project risks.• Interface with cross functions (senior leadership, local sales, engineering, supply chain, customer care, factories etc.)• Factory & Customer Care issue handling.• Owner of software delivery process, lead time & quality metrics.Key achievements:• Set up the project team from scratch. Built up team competence, working process, software & hardware tools by end of 2008.• Successfully delivered big volume software releases as required time & quality, while managing 10+ products at the same time. Shipping customized software on time to customers was very critical to Nokia device business as it contributed ~70% of sales.• Gained high recognition from customers and Business Unit.

Main responsibilities:• Make product software test strategy & plan based on product requirements & market needs.• Ensure good product software quality by arranging test activities in software functionality, performance, stability, stress & field test etc. by manual & automation methods.• Manage test project progress & cost, analyze test results to measure SW maturity.• Interface with cross functions (product manager, UI designer, development team, customer care etc.)• Organize project lessons learnt after product ramp-up for continuous improvement.Key achievements:• Successfully managed 6 high-volume mobile devices’ software test & quality.• Nokia Beijing R&D Quality Awards winner in 2005. Defined a test method & process to estimate accurate SW maturity for the 1st sales SW, so as to give confidence to management team for product launch decision-making and to save millions USD of warranty cost by predicting real failure symptoms from market and making error fix plan proactively.• A member of global SW Test Forum to share good practice to other R&D sites, to define & renew global SW testing strategy & process, test metrics, test tool requirements etc.• Trained & coached new Test Project Managers to strength the team.

Main responsibilities:• Work closely with global Sales & Marketing teams to collect & analyze local market localization requirements.• Make project plan based on local market localization requirements & product development schedule, and manage project implementation.• Manage vendors to localize product software as required quality, schedule & budget.• Owner of product localization process & terminologies.Key achievements:• Set up localization process for mobile entry products which had the biggest market share for the company.• Successfully managed software localization for 4 mobile devices with different UI styles. Each product was localized for 50+ countries, including UI text localization, localization testing, font management & new language development etc.• Cheer The Team Award in 2003, for outstanding contribution to product N2100 development & sales to global markets.

• Made project plan for product SW localization, and ensured project was implemented as planned.• Worked closely with local Sales & Marketing team to identify & analyze local market localization requirements.• Worked closely with SW development teams to ensure product localization requirements were implemented on time.• Managed vendors to localize product software as required quality, schedule & budget.• Regularly evaluated vendors’ performance. Provided product training and support for vendors.

Main responsibilities:• Accountable for products were localized, tested & delivered to clients on time and meeting quality targets.• Build & manage project team, make project plan, monitor project progress, manage project risks and control budget usage.• Interface with Project Managers in client side: project delivery, status meetings, invoicing etc.• Manage project translation in Translation Memory.• Run post project analysis for continuous improvement.Key achievements:• One of the first three employees in Beijing office. Set up internal working process & quality targets. Trained and coached new team members.• Successfully completed Microsoft SQL Server 2000 localization project in 1999 which was the biggest and one of the most important projects for the company that year.• Successfully managed and delivered localization projects for various clients (Microsoft, Sun, Oracle, Adobe etc.) The localized deliverables included software UI, on-line help, user guides, web sites, marketing materials etc. Gained high recognition from customers.

Main responsibilities:• Development and deployment of Management Information System (MIS) using SQL Server & PowerBuilder, C++.Key achievements:• Successfully deployed Outpatient component, Human Resource Management component for People’s Hospital MIS project in Laizhou Shandong. Trained the customer on usage of the whole system, gaining high recognition from customers.• Successfully deployed Human Resource Management component for Administration of Power Supply MIS project in Liuzhou Guangxi. Also trained ~20 developers from customer side on SQL Server & PowerBuilder.