Daily matching of remittances received with the daily cash sheets Bank and Ledger reconciliationPosting cash receipts in Banner, ensuring each transaction matches with the totals receivedProcessing of credit/debit adjustments, verifying signed forms before entering onto BannerCreating/Authorizing refund entries in Banner ensuring care is taken to enter the correct amountsRespond to CQMS queries that have been assigned in a timely mannerUpdate of cheque database and bill balances on a routine basisResponding to and maintaining queries in the cashiers inbox, escalating any complaints swiftly and to the relevant department/managers Ensure daily banking of customer cheques received in the post, checking that the daily cheque spreadsheet is updated and matching with the amount on the paying in slipInvestigate cash receipts on unallocated cash spreadsheet and allocate to customer accounts when found, updating the spreadsheet when searches have been completedTo provide holiday and sickness cover for the team, ensuring business critical reports/tasks are completed within specified time framesAssist other members of the department with tasks to help the department as a whole reach its objectives

• Using supported systems and proactively supporting my team colleagues to meet and where possible exceed service levels, targets and customer expectations, across the full suite of Workplace Savings products and propositions.• Acquiring, utilising and enhancing technical expertise and development in product, systems, legislation and processes to the required level within the knowledge and skills matrix and ensuring customers are provided with the correct information to manage and plan for retirement. • Following all business processes, by using approved guidance material, analysing feedback on effectiveness and appropriateness updating when necessary. Taking ownership of resolving exceptions and identify process improvement.• Developing professional working relationships with all internal and external customers by supporting the workplace savings proposition in line with treating customers fairly. • Assisting team and department to adhere to pension and internal compliance regulations and in the identification and management of regulatory and financial risks, breaches and complaints. Ensuring the department operates in a compliant manner regarding suspicious transactions.• Recording accurate information and process work within agreed external service levels. Provide accurate and timely updates therefore ensure deadlines are met and quality levels are achieved in order to deliver a high standard of customer service and ensuring data can be provided for internal MI reporting.• Take full responsibility for the servicing of contributions and ensure money-laundering requirements are met and all monies are applied to contracts promptly and accurately to minimise the risk of financial loss or damage to the company’s reputation

• Processing full permit application cycle (including processing form and payment acceptance, writing letters, using IT work system and permits issuance (new, renewals, blue badges, companion badges).• Processing full trading license application cycle including processing of all appropriate forms and payments.• Ensuring appeals cases are prepared, judged and answered correctly to best possible customer outcome and highest service standard and within legislative and council timeframes. • Ensuring the needs of Customers and Parking Services, having regard to operational requirements such as allocating all incoming work/post/action sheets in accordance with manual/electronic work batching /work flow management systems.• Liaising with external agencies as needed for execution of duties outlined in this post, with the complaints Officer to ensure that responses are prepared in a professional and timely manner and also responsible for the safe and effective handling of postal/personal or telephoned payments• .Dealing with ‘gone aways’ (such that the person named on the returned notice to owner no longer resides in that address)• Progressing to Revenues and Benefits Division which provides excellent customer services, whilst administering the collection of Council Tax and Non-National Domestic Rates. This service is also responsible for the processing and payment of Housing and Council Tax Benefit claims and also helping parking services administer permits as well.

• Administrative duties such as data entry, usage of the integrated parking systems (movement of vehicles on street and in the pound) processing all necessary reports and documentation and sending to our Clients (DVLA and Islington Council) via the Internet and by post.• Dealing with customer (public) enquiries relating to parking, finance and other council services via the telephone (call handling) and in person and providing appropriate services. • Responsible for all parking attendants and undertaking investigation including liaison with internal and external agencies including the police and prepare notes on action taken.• Providing efficient and quality customer oriented service in the recovery of councils parking revenue, issuing of parking permit, checking of disabled badges (fraudulent ones)• Dealing with processing of payments, refunds, banking and maintaining spreadsheets for transaction records.• Apart from the backhouse duties I also deal with the front house which is dealing with visitors, clients and members of public