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Grace Offor Email & Phone Number
Customer success and support lead
at
Renmoney
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer success and support lead
Location
Lagos State, Nigeria, Nigeria
Company size
Who is Grace Offor? Overview
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Quick answer
Grace Offor is listed as Customer success and support lead at Renmoney, a company with 1396 employees, based in Lagos State, Nigeria, Nigeria. AeroLeads shows a matched LinkedIn profile for Grace Offor.
Grace Offor previously worked as Customer success Senior Analyst at Renmoney and Sales Professional at Page Financials. Grace Offor holds Bachelor'S Degree, History And International Studies from Osun State University.
Company email context
Email format at Renmoney
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Renmoney
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Profile bio
About Grace Offor
At Renmoney, our team focuses on elevating customer experiences, leveraging my expertise in CRM systems and policy development to foster robust client relationships. Customer relationship, Project Management (Proven ability to manage multiple projects simultaneously in a fast-paced environment, supporting B2B SaaS product, particularly in Risk, and Finance domains), Communication skills, adaptability, and attention to details. I have succeeded in developing empathetic customer interactions and operational strategies that resonate with client needs. Instrumental in optimizing and enhancing service standards, reflecting a dedication to operational excellence and a commitment to continuous improvement. By identifying and implementing strategic improvements, I ensure that our clients are not only satisfied but also engaged and invested in our services.
Current workplace
Grace Offor's current company
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Renmoney
4 roles
Grace Offor work experience
A career timeline built from the work history available for this profile.
Customer Success Senior Analyst
Current- Client relationship management: Customer onboarding, Using CRM systems, email marketing tools, and other sales-related software. Develop highly empathetic client relationships and earns reputation for exceeding service.
- Project management and product expertise: plan, execute and monitor progress and implementations against KPIs. Also the go-to-resource by internal and external customers, based on deep understanding of products and.
- Operational compliance, policy/process development, and channel partner management.
- Proactively address any issues or challenges, and also work with internal teams to troubleshoot and resolve issues, ensuring client satisfaction.
- Participates in teamwork, team contributions, meetings and training sessions to stay informed about product updates and changes. Identify areas for improvement and work collaboratively with internal teams to optimize.
- Collaborates with cross-functional teams, including Sales, Marketing, Products and Operations, to ensure seamless service
Jun 2022 - Present
Sales Professional
- Monitored performance of the credit portfolio to optimize profitability and reach growth targets.
- Collaborated with the portfolio management team, decision science, product, engineering, and treasury teams to propose experiments and policy changes.
- Conducted ad-hoc analysis to identify underlying explanations for change in credit portfolio performance, propose solutions, and evaluate expected portfolio impacts.
- Managed the company’s IFRS 9 ECL models, and computations monthly on tools like SAS.
Oct 2019 - May 2022
Customer Service Representative
- Developed and expanded existing High Net worth Customer relationships for liabilities.
- Provided specialist information, guidance and advise to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
- Cross-sold bank products & building penetration for remote banking channels like net/mobile banking.
- Informed customers of new products or product enhancements to further expand the banking relationship.
- Maintained complete relationship record for assigned customer accounts.
- Ensured high levels of customer service orientation to meet benchmark NPS.
Aug 2017 - Sep 2019
Team & coworkers
Colleagues at Renmoney
Other employees you can reach at renmoney.com. View company contacts for 1396 employees →
HO
Harrison Ochagu, Anim
Colleague at RenmoneyNigeria, Nigeria
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SO
Sonia Oshineye - Acipm, Mhrm, Pgdm
Colleague at RenmoneyLagos State, Nigeria, Nigeria
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SI
Sunday Ilevbare
Colleague at RenmoneyLagos State, Nigeria, Nigeria
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SO
Segun Olujitan
Colleague at RenmoneyNigeria, Nigeria
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NA
Nkechinyere Ajike
Colleague at RenmoneyLagos, Lagos State, Nigeria, Nigeria
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AA
Akin Akinola
Colleague at RenmoneyLagos, Lagos State, Nigeria, Nigeria
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OU
Oghenevwairhe Utuedor
Colleague at RenmoneyNigeria, Nigeria
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AA
Adeife Adekunbi (Smc)
Colleague at RenmoneyLagos Island, Lagos State, Nigeria, Nigeria
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IA
Ishola Abiodun
Colleague at RenmoneyLagos State, Nigeria, Nigeria
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EA
Enuma Abigeal Ebele
Colleague at RenmoneyEti Osa, Lagos State, Nigeria, Nigeria
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Harrison Ochagu, Anim
Colleague at RenmoneyNigeria, Nigeria
View →
SO
Sonia Oshineye - Acipm, Mhrm, Pgdm
Colleague at RenmoneyLagos State, Nigeria, Nigeria
View →
SI
Sunday Ilevbare
Colleague at RenmoneyLagos State, Nigeria, Nigeria
View →
SO
Segun Olujitan
Colleague at RenmoneyNigeria, Nigeria
View →
NA
Nkechinyere Ajike
Colleague at RenmoneyLagos, Lagos State, Nigeria, Nigeria
View →
AA
Akin Akinola
Colleague at RenmoneyLagos, Lagos State, Nigeria, Nigeria
View →
OU
Oghenevwairhe Utuedor
Colleague at RenmoneyNigeria, Nigeria
View →
AA
Adeife Adekunbi (Smc)
Colleague at RenmoneyLagos Island, Lagos State, Nigeria, Nigeria
View →
IA
Ishola Abiodun
Colleague at RenmoneyLagos State, Nigeria, Nigeria
View →
EA
Enuma Abigeal Ebele
Colleague at RenmoneyEti Osa, Lagos State, Nigeria, Nigeria
View →
2 education records
Grace Offor education
Bachelor'S Degree, History And International Studies
High School Diploma
Nistech College
FAQ
Frequently asked questions about Grace Offor
Quick answers generated from the profile data available on this page.
What company does Grace Offor work for?
Grace Offor works for Renmoney.
What is Grace Offor's role at Renmoney?
Grace Offor is listed as Customer success and support lead at Renmoney.
Where is Grace Offor based?
Grace Offor is based in Lagos State, Nigeria, Nigeria while working with Renmoney.
What companies has Grace Offor worked for?
Grace Offor has worked for Renmoney, Page Financials, and Access Bank Plc.
Who are Grace Offor's colleagues at Renmoney?
Grace Offor's colleagues at Renmoney include Harrison Ochagu, Anim, Sonia Oshineye - Acipm, Mhrm, Pgdm, Sunday Ilevbare, Segun Olujitan, and Nkechinyere Ajike.
How can I contact Grace Offor?
You can use AeroLeads to view verified contact signals for Grace Offor at Renmoney, including work email, phone, and LinkedIn data when available.
What schools did Grace Offor attend?
Grace Offor holds Bachelor'S Degree, History And International Studies from Osun State University.
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