Grace Ott Email & Phone Number

Washington, Dc, Us

London, United Kingdom, Gb

• Managed research process for public and private sector projects across areas including education, healthcare, and public administration • Liaised with key internal stakeholders across sales, product, marketing, and senior leadership to improve go-to-market strategy for new digital platform which was rolled out across 81 consulting and investor clients• Conducted customer calls to investigate opportunities to improve product quality and platform design• Synthesized performance data and presented summaries with action plans to global leadership on a monthly basis

London, United Kingdom, Gb

• Crafted interview outlines to analyze market volatility and predict industry trends • Researched the impact of policy changes on operating costs, market access, and competitive dynamics

London, United Kingdom, Gb

• Managed interviews and surveys with key stakeholders throughout the value chain for due diligence projects across private and public sector solutions• Appointed as project lead to manage both client relationships and internal delivery teams to meet tight deadlines

Us

Drafting and proofreading fundraising materialsMaintaining and updating donor databaseConducting donor researchCreating outreach and mailing listsMailingsEvent Assistance

Collected and compiled data for various research projectsAnalyzed results to create reports on various economic issues in Massachusetts

Conducted interviews with staff in Spanish to learn about the women's movement and penal system reform in EcuadorParticipated in local social and political movementsCompleted a 30 page research paper in Spanish based on findings from interviews, hands-on experiences, and secondary sourcesPresented research to staff members of the School of International TrainingVolunteered to assist with day to day services, including child care and meal preparations for families

Selected to participate in this highly competitive program.Worked with other instructors to develop daily lesson plans for classroom instruction.Delivered content to Japanese students in large classroom settings.Provided individual mentoring and presentation critique of Japanese students.Engaged with children directly to build self confidence.

Street, Somerset, Gb

Responded to questions, comments, compliments and complaints via phone, email, and social media.Researched customer orders using SAP.Maintained internal consumer database.Served as an internal advocate for consumers and provide feedback to other departments within the company.Developed a complete and thorough understanding of product and policies in order to assist stores and provide direction to consumers.Highlighted regularly any recurring consumer issues to help improve customer service.Maintained high standard of service via Stella quality surveys and departmental KPIs.