At TISV, I create captivating content and strategic social media campaigns. My responsibilities include:- Conceptualizing and executing social media campaigns that resonate with diverse audiences across multiple platforms.- Analyzing campaign performance data to inform business decisions and optimize future campaigns- Writing compelling, creative copies that tell stories and drive engagement.- Developing ad copies for various platforms, including Facebook, Instagram, Twitter, and LinkedIn.- Writing persuasive email letters and marketing materials for top financial institutions- Collaborating with designers, art directors, and account managers to bring campaigns to life.- Staying up-to-date with industry trends and best practices to continuously improve content quality and campaign effectiveness.

-Developed and implemented engaging social media campaigns.-Tracked and analyzed data to inform business decisions.-Wrote interesting and creative storytelling copies.

1. Created tailored content, consisting of high-quality images, videos, and posts, which led to 9% increase in page visits and 4% increase in followers, monthly.2. Implemented social media marketing campaigns to maximize reach, achieving 20% increase in reach and 10% increase in online sales within four months.3. Improved customer retention through the implementation of a loyalty program which recognized and rewarded existing customers and attracted new followers.4. Provided outstanding customer service to over 200 customers by promptly addressing customer inquiries and resolvIng complaints through phone, email, and social media channels.

Maintain accurate and detailed records of customers.Responded to customers' needs and ensured customers' satisfaction.Assist customers witn product inquires, order tracking, and issue resolution in a friendly and professional manner.Resolve customer complaints and concerns promptly, ensuring customers satisfaction and retention.