Grace Peter Email & Phone Number

Abuja, Federal Capital Territory, Ng

Abuja, Federal Capital Territory, Nigeria

• Managed all checkout activities and ensured high level of customer satisfaction by providing high-quality support and resolutions to issues. • Ensured compliance with company policies and procedures to prevent loss and instill positive work ethics.• Updated customer database on buying trends and needs to boost availability thereby strengthening customer relationship and increasing customer retention from 50% to 78% in growth in the year 2022.• Promoted from a supervisory role to a department manager within 1 year of employment.• Ensured excellent execution and hiring process for junior crew staff- sourcing, screening, documentation, orientation and induction. • Conducted monthly and annual performance reviews and pro-actively participated in monthly team meetings with executives

National Assembly, Abuja

• Utilized telephone, online chat and email platforms to deliver outstanding customer service.• Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.• Promoted available products and services to customers during service account management and order calls.• Proficient at SaaS (Software as a Service), CRM tools, Microsoft Outlook, Webinars and other available resources to assist account.• Built strong working relationships and liaise with internal and external departments including client service, sales, credit and other operations team to obtain the necessary documentation to meet internal account opening guidelines and requirement.• Maintained an extensive knowledge of company products to recommend items that aligned with customer needs.