Grace Protacio Email & Phone Number

CPR certification from The American Red Cross-Superior ability to execute a number of tasks simultaneously under minimal supervision-Bilingual (English and Filipino) -Outstanding communication, interpersonal and organizational skills-Ability to prioritize tasks-Ability to work well with others-Ability to work well under pressure and meet deadlinesUnderstand and supports organizational values, vision and mission. Professional when dealing with both internal and external customers. Treated donors with respect, courtesy and attention. Educates the donors and new staff when appropriate. Demonstrates a complete understanding of established policies and procedures within the department as outlined in the procedure manual, to ensure that the blood supply is safe, pure, and potent. Follows procedures during performance of job tasks. Complies with safety procedures, personal practices, and confidentiality policies. Uses knowledge/training based on good judgment in the performance of job responsibilities. Ensures that all Quality Control procedures are performed and found to be acceptable before donors are drawn. Works independently to efficiently and effectively perform donor phlebotomies using aseptic method. Identifies donor and labels collection bags, tubes and paperwork properly. Provides appropriate post -collection care to donor. Assures a clean and orderly work area. Adheres to safety guidelines to ensure that the Apheresis Dept. Or site runs smoothly, resolving conflict before it becomes detrimental to the quality of work. Serves as a role model to new employees. Responding to donor questions related to the procedure. Eased donors stress and made the experience as comfortable as possible which attracted a steady steam of repeat donors.

Listed skills include Customer Service, Leadership, and Management.

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  Collection Specialist Ii, Team Lead

  American Red Cross

  Nov 2004 - Present - Bloomington, Minnesota

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  College Of Mount Saint Vincent

  Nursing