Grace Replogle Email and Phone Number

● Review, educate, and problem solve through product opportunities with customers while responsiblymanaging the company’s underwriting risk.● Quote, write, and underwrite new business applications in accordance with underwriting guidelines.● Consistently exceed company goals for after call work and weekly activities.● On a weekly basis, complete an average of 137 inbound calls, 42 outbound calls, and 238 tasks.

● Maximized growth and retention through superior customer service and product knowledge.● Educated customers on insuring risks, providing for their income, and preparing for the future.● Created sales presentations to meet the needs of current and potential customers.● Made 25-50 outbound calls per day while assisting existing accounts.

● Established trusting relationships with customers to ensure retention.● Developed qualifying new client leads and marketing ideas to meet sales quotas.● Advised customers on claims processes, product options, and coverage needs.● Made 50-100 outgoing cold calls per day to attract new business.

● Recruited, interviewed, onboarded, and trained new employees.● Maintained platforms for marketing, advertising, and social media communications.● Managed scheduling and personalized services for 100 to 200 customers each month.● Increased overall sales by 35 percent in a one-year period.

● Recruited employees to meet staffing requests for each shift at three locations.● Assisted with documentation, enforcing customer policies, and performance coaching.● Reduced employee turnover rate from 57 percent to 37 percent.● Directly supervised 20 to 50 employees involved in a 24-hour work day.