• I am a BSc (Hons) Business Management with Marketing graduate, achieving a 1st class honours degree.• I am a highly motivated, hardworking individual shown through previous academic achievements. I am very adaptable, with customer service experience gained in face-to-face, written and telephone roles, which has strengthened my confidence in my teamwork and communication skills. I have a proven track record of being dedicated, punctual and polite shown through previous employment and education. I also take pride in my outstanding work ethic and outgoing personality. • I have 8 years’ work experience, from working in a leading high street retailer, to working with clients in improving their marketing strategies. My client experiences includes two Brighton Young Things (BYT) projects; working with The Berwick Inn Pub and NickB PT. An award of excellence was achieved for highest performing team in the Brighton Business School which gave myself and my teammate the opportunity to do freelance marketing for a personal trainer over the summer. Both projects included; creating content for social media, designing deals and promotions, creating a website, event planning and working new ideas through and around COVID-19.
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Camp Counsellor And LifeguardInternational Sports Training Camp Jun 2021 - Nov 2023Pennsylvania, United StatesExperiencing a new culture whilst creating a fun environment and ensuring children's safety is top priority. • Resolved conflicts and negotiated mutually beneficial agreements between parties (campers, parents, staff) to maximise client experience.• Coming up with creative ideas and engaging the children with an outgoing personality. • Working and living with other counsellors and campers 24/7.• Responsible for the care and safety of children in supervising them through activities on and off camp. -
Office AdministratorNightshift 24Hr Pest Control Sep 2018 - May 2023Tunbridge WellsEnsuring all filling and documents are up to date, whilst constantly learning about the industry and how to overcome and deal with difficult client situations.• Creating invoices to send to clients, ensuring information and amounts are accurate.• Creation of site folders, ensuring all health and safety information, data sheets, risk assessment and method statements are included in each folder.• Assisting the managing and operation director with tasks such as putting together letters, spreadsheets and other documentation. -
Checkout AssistantTesco Feb 2020 - Jun 2021Hove, England, United KingdomOn the tills, self-service and scan-as-you-shop, servicing customers in a friendly manner to complete their purchases.• Working in a fast paced environment on shop floor, serving customers face-to-face• Working long, strenuous hours alongside university, throughout COVID-19 to support the store during manic times • Stepped up to the Service team by; delivering high levels of customer service, meeting and greeting customers on front door, COVID- safety regulator, 'here-to-help' team member and queue marshal -
Byt - Nickb PtNickb Pt Jul 2020 - Dec 2020Crawley, England, United KingdomNBPT freelance marketing, was part of the BYT award where my team mate and I worked with the given brief, alongside the client to improve their marketing communications.- Creating content and scheduling for NB PT's (personal trainer) social media - Designing new ideas, offers, deals/promotions and ways to promote account - Regular meetings and reviews with clientThis enabled our client to boost sales, increase consumer attraction to his social media and improve insight into the industry
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Byt - The Berwick InnThe Berwick Inn Sep 2019 - Jun 2020East Sussex, England, United KingdomAs part of our university module Copy, Content & Creative, my team and I worked alongside a client and brief to improve their marketing strategy through;- Running and designing content for their social media channels- Created event plans for various occasions throughout the year- Designing tailored packages and coming up new ideas- Understanding a brief and working out solutions with the clientRegular meetings and contact with the client and team to create cycle routes, a BBQ summertime event and innovative COVID friendly ways of operating (new delivery service).This lead to achieving 88% in the overall module and an award of excellence for best team performance. -
Head Lifeguard And CounsellorCamp America Jun 2019 - Aug 2019Scranton, Pennsylvania Area3 months working as head lifeguard and camp counsellor on a children's summer camp. Experiencing a new culture whilst looking after everyones safety, especially on poolside, and creating a safe, fun space for the children.• Coming up with creative ideas and engaging the children with an outgoing personality. • Taught diving and swimming techniques to young swimmers. • Working and living with other counsellors and campers 24/7.• Responsible for the care and safety of children in supervising them through activities on and off camp. -
Event PromoterHusky Events Ltd Dec 2018 - May 2019Brighton, England, United Kingdom -
Customer Service OperatorThames Water Oct 2017 - Jul 2018Swindon, United KingdomTrained on two departments in the call centre, dealing with operational and revenue queries through inbound and outbound calls.• Joined the written complaints team showing my hard work and efforts.• Communicating to other team members and customer clearly and efficiently.• Taking responsibility of dissatisfied customers and resolving any concerns.• Keeping a positive attitude. -
Sales AssistantDebenhams Oct 2015 - Nov 2017Swindon, United KingdomSales advisor and senior sales on shop floor.• Approaching customers to welcome them to our store, informing them of promotional offers and asking if they need any assistance. • Arranging and managing the stock room so stock levels can be easily identified.• Advising customers and dealing with queries about stock or special offers.• Using personal skills to my best potential in the work place. -
ServerCounty Fayre Chip Shop Nov 2013 - Nov 2017Swindon, United Kingdom• Greeting and serving customers by writing orders, taking money and serving.• Performing well in a face-paced environment, even when under pressure.• Training new staff members• Multi-tasking and keeping patient at all times.
Grace Richardson Education Details
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1St Class Honours Degree -
(A), (A), Meritpass (A) -
St Josephs Catholic College Swindon9 Gcses (A*-C)
Frequently Asked Questions about Grace Richardson
What is Grace Richardson's role at the current company?
Grace Richardson's current role is Seeking a Career in Marketing I 2021 First Class Graduate.
What schools did Grace Richardson attend?
Grace Richardson attended Brighton Business School, New College Swindon, St Josephs Catholic College Swindon.
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Grace Richardson
Pa & Family Manager For Private Households (Managed With Grace)Merewether Heights, Nsw
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