Grace Rose Whaley Email & Phone Number

London Area, United Kingdom

- Set up, manage and take ownership of the reception area to ensure the ambiance reflects visitor and tenant expectations -Meet and greet all visitors to the building, ensuring a warm welcome and well-rounded positive experience in the building -The face and personality of the developer/landlord in a professional and knowledgeable manner -Efficiently.

London, England, United Kingdom

• Oversaw day to day running of 25 back of house accounts, keeping records updated and allowing for clear performance monitoring.
• Take all incoming enquiries, liaising through email & phone calls to see the successful confirmation of bookings, leading to 30% of company revenue.
• Work as part of a small team to meet quarterly targets, seeing an increase in our weekly booking conversion rate to 79.3%

London, England, United Kingdom

• Responsible for opening and closing shifts, upholding all venue standards across customer experience and operations.
• Saw a successful rise in NPS score since joining the venue leadership team, seeing to the request for me to take on shits throughout other venues in the group.
• Involved in the coaching and training of over 30 new team members, 3 of which now hold management positions across the company.
• Coming from Bartender Role I started on a part time contract working 30-hour weeks leading to my promotion to supervisor which was a minimum 45 hours a week seeing to all staff concerns whilst hosting monthly meetings.
• Joint the venue after the launched post COVID-19 pandemic, seeing for one of the largest venue success rates within the first 12 months across company history.
• During this experience I learnt time management, leadership, communication and team management

Shoreditch, England, United Kingdom

Supervisor/Bartender

London, United Kingdom

-Built report with both existing and new clients to -Undertook initiative product research to have knowledge of direction and benefits of each brand to establish trust and engagement with clients to secure customer retention and increase in house sales - Took responsibility over operations during the opening hours to obtain efficient communication between.

London, England, United Kingdom

- Consistently met quarterly targets by +10% leading to a promotion to floor team leader and assisting management with staff allocation and operations - Contributed on Christmas campaigns to elevate revenue and conducted staff morale festivity to motivate colleagues during the festive period promoting customer service efficiency - Successfully over saw a.

Bachelor'S Degree, Pattern Cutting

Ual Diploma, Fashion/Apparel Design