Grace Sein Email & Phone Number

Kilifi, Kenya

Nairobi, Kenya

Nairobi

• Answering product and service questions, suggesting information about other products and services to both internal and external clients• Head of customer care department.• Conducting guiding and counseling services• Compiling reports on overall customer satisfaction.• Resolve customer complaints via calls, Email and social media.• Operating the switchboard, scheduling work and monitoring priority of calls and escalating them to appropriate departments• Coordinating office activities and operations maintaining observance of policies and procedures• Development, review and implementation of standard operating procedures for front office.• Assisting in planning and implementing front office goals and make recommendations to the management• Filing correspondence, receiving and banking cash• Organizing director’s diary and arranging travel documents and reservations• Record keeping and managing Office consumables budgeting, requisitioning and usage• Book keeping and booking meetings and appointments• Word processing, correspondence and handling inquiries• Creating and modifying documents using Microsoft Office• Documenting and communicating actions to relevant departments• Providing excellent Customer Service and handling clients with respect and integrity

Nakuru, Kisii, Nairobi

• Answering product and service questions, suggesting information about other products and services to both internal and external clients• Head of customer care department.• Conducting guiding and counseling services• Compiling reports on overall customer satisfaction.• Resolve customer complaints via calls, Email and social media.• Operating the switchboard, scheduling work and monitoring priority of calls and escalating them to appropriate departments• Coordinating office activities and operations maintaining observance of policies and procedures• Development, review and implementation of standard operating procedures for front office.• Assisting in planning and implementing front office goals and make recommendations to the management• Filing correspondence, receiving and banking cash• Organizing director’s diary and arranging travel documents and reservations• Record keeping and managing Office consumables budgeting, requisitioning and usage• Book keeping and booking meetings and appointments• Word processing, correspondence and handling inquiries• Creating and modifying documents using Microsoft Office• Documenting and communicating actions to relevant departments• Providing excellent Customer Service and handling clients with respect and integrity

Kericho, Kenya

• Mobilized youth sensitization programs e.g. VCT blood test, education on health issues • Guidance and counseling services• Carried out First aid services• Mobilized environmental conservation programs e.g. tree planting, community sanitation

Diploma, Community Development And Social Work

Certificate, Community Development And Social Work