Grace S.

Grace S. Email and Phone Number

AI Customer Experience Project Manager
Grace S.'s Location
Singapore, Singapore
About Grace S.

Being a jack of all trades, it allows me to be more adaptable towards the challenges that I face daily. I am passionate about purposeful work! As a Customer Success Manager, it required me to expeditiously build rapport with clients and being proactive in addressing issues that they may have. Besides that, I have also developed a profound understanding of the company’s product with different use cases and relating them to client’s perspective. I gather meaningful insights through data analysis that can help the growth in the company and collaborate cross-functionally to enhance the overall product for clients.

Grace S.'s Current Company Details

AI Customer Experience Project Manager
Grace S. Work Experience Details
  • Ntuc First Campus
    Executive, Bright Horizons Fund
    Ntuc First Campus Oct 2022 - Jul 2024
    Singapore
  • Wiz.Ai
    Ai Customer Experience Project Manager
    Wiz.Ai Oct 2021 - Oct 2022
    Singapore
    - Understanding clients business requirements and design conversation work flows using WIZ.AI Talkbot technologies- Communicating with clients to enhance their end user’s experience by customizing Talkbot’s persona to fit use case- Configure the rules and logic, test and verify the final experience- Complete requirement analysis, manage efficient project timeline, and handle clients expectation
  • Wiz.Ai
    Customer Success Manager
    Wiz.Ai Jun 2022 - Sep 2022
    Singapore
  • General Assembly
    User Experience Design Immersive, Student
    General Assembly Jun 2021 - Aug 2021
    Singapore
  • E-Bridge Pre-School
    Pre-School Teacher
    E-Bridge Pre-School Oct 2015 - Nov 2020
  • Sp Group
    Customer Service Officer
    Sp Group Sep 2014 - Sep 2015
    Singapore

Grace S. Skills

Office Administration Lesson Planning Photography Customer Service Teamwork Social Media Communication Adobe Illustrator Adobe Photoshop Interpersonal Skills Microsoft Office

Grace S. Education Details

Frequently Asked Questions about Grace S.

What is Grace S.'s role at the current company?

Grace S.'s current role is AI Customer Experience Project Manager.

What schools did Grace S. attend?

Grace S. attended General Assembly, Singapore University Of Social Sciences (Suss), Temasek Polytechnic.

What skills is Grace S. known for?

Grace S. has skills like Office Administration, Lesson Planning, Photography, Customer Service, Teamwork, Social Media, Communication, Adobe Illustrator, Adobe Photoshop, Interpersonal Skills, Microsoft Office.

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