Being a jack of all trades, it allows me to be more adaptable towards the challenges that I face daily. I am passionate about purposeful work! As a Customer Success Manager, it required me to expeditiously build rapport with clients and being proactive in addressing issues that they may have. Besides that, I have also developed a profound understanding of the company’s product with different use cases and relating them to client’s perspective. I gather meaningful insights through data analysis that can help the growth in the company and collaborate cross-functionally to enhance the overall product for clients.
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Executive, Bright Horizons FundNtuc First Campus Oct 2022 - Jul 2024Singapore -
Ai Customer Experience Project ManagerWiz.Ai Oct 2021 - Oct 2022Singapore- Understanding clients business requirements and design conversation work flows using WIZ.AI Talkbot technologies- Communicating with clients to enhance their end user’s experience by customizing Talkbot’s persona to fit use case- Configure the rules and logic, test and verify the final experience- Complete requirement analysis, manage efficient project timeline, and handle clients expectation -
Customer Success ManagerWiz.Ai Jun 2022 - Sep 2022Singapore -
User Experience Design Immersive, StudentGeneral Assembly Jun 2021 - Aug 2021Singapore -
Pre-School TeacherE-Bridge Pre-School Oct 2015 - Nov 2020 -
Customer Service OfficerSp Group Sep 2014 - Sep 2015Singapore
Grace S. Skills
Grace S. Education Details
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Student -
Communication And Media Studies -
Business/Office Automation/Technology/Data Entry
Frequently Asked Questions about Grace S.
What is Grace S.'s role at the current company?
Grace S.'s current role is AI Customer Experience Project Manager.
What schools did Grace S. attend?
Grace S. attended General Assembly, Singapore University Of Social Sciences (Suss), Temasek Polytechnic.
What skills is Grace S. known for?
Grace S. has skills like Office Administration, Lesson Planning, Photography, Customer Service, Teamwork, Social Media, Communication, Adobe Illustrator, Adobe Photoshop, Interpersonal Skills, Microsoft Office.
Not the Grace S. you were looking for?
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Creating Memorable Guest Experiences | Tourism & Marketing EnthusiastSingapore -
Mary Grace S.
Singapore
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