Grace Stokes Email & Phone Number

Burnie, Tasmania, Australia

In my current role as a Mortgage Broker I am an expert in educating and providing solutions to customers to assist them in achieving both their short and long term goals, both financially and personally.I have a strong focus on providing exceptional customer experiences to ensure everyone can enjoy purchasing their first home, next home or investment.

Burnie & Ulverstone, Tasmania

Branch Manager of Burnie and Ulverstone ANZ Branches leading a team of 11 staff across two locations.My role was to lead the teams and coach all staff to success in providing excellent customer service experiences. With a large focus on risk and compliance management, as well as change leadership in an agile environment to guide staff to provide digital.

Burnie, Tasmania, Australia

In this role I worked as a 2IC to the Branch Manager assisting with the leadership and general running of the branch including risk, compliance management and coaching of staff members.I was also the Senior Home Loans staff member in the branch working alongside the Small Business and Agribusiness Banking Managers to complete complex lending including.

Launceston, Australia

Working as a Personal Banker I assisted customers with general enquires, account opening and savings goals, credit cards, general insurance, personal loans and home loans. I worked in a large team including business banking and corporate banking partners. We worked towards a customer focused environment with a wholistic approach on helping customers review.

Launceston, Australia

During my School Based Traineeship I worked within numerous ANZ branches in the Launceston region 1-2 days per week whilst completing my Year 11 and 12 studies. Over the two year course of the traineeship I learnt general bank teller skills including foreign exchange, account opening and general ledger transactions.