Grace T. Email & Phone Number

Tokyo, Japan

Tokyo, Japan

Gifu, Japan

My main responsibility as a CIR in my city is teaching Japanese to foreign residents and also assisting with the promotion of "Yasashi Nihongo" among the Japanese residents. I also provide support to foreign residents on city-related procedures by offering interpretation and translation services (Japanese <> English, Tagalog, and vice versa) whenever.

Manila, Philippines

- Assisted in the establishment of the Manila office by providing interpretation and translation services as they were processing the documents with various government agencies. - Assisted the chief representative with all administrative work and coordinated with local vendors and suppliers for all local transactions. I- Managed the office when the chief.

Taguig, National Capital Region, Philippines

- Provided reports and analysis; and drove organizational compliance to realize efficiencies in business operations (Utilization, Time Tracking, Resource Management, PL Actual vs Forecast, Gap Analysis, etc) on a monthly basis. - Created and updated process documents related to Japan Business Operations- Coordinated with other capability leaders and.

Philippines

- Translated texts from Japanese to English within specified service level agreements into understandable financial terms - Updated the company database with company profiles (segment and product information) by translating the latest annual reports and press releases- Suggested industry classification and taxonomy hierarchy for profiled companies

Philippines

- Owned overall service delivery of incident management for one of the leading manufacturing companies in the world.- Supervised 9 Japanese agents and 5 Middle East Arabic agents – responsible for their performance management and career development in the company- Made certain that staffing, productivity and efficiencies were maintained at optimum levels.

Philippines

- Came up with a project plan for new work coming in for the center, coordinated with different resource persons for seamless implementation, and ensured proper close out was done for every project.- Involved stakeholders in decision making and updated them with key milestones for the project - As Presales Consultant, engaged in deal pursuits as Subject.

Philippines

- Owned overall service delivery of the request management for one of the leading manufacturing companies in the world & acts as primary contact for Operational efforts & concerns- Supervised 3 Team Leaders and 28 ASA transaction processors from June 2006 to January 2007; eventually co-supervised the team with another supervisor to take on a new role for.