I cold-call truckers and trucking business owners pitching sales for commercial auto insurance, ensuring their preferences and requirements through their brokers are met, and collect all of the information needed for insurance carriers to confidently provide a firm quote. I'm fluent in Microsoft Excel, Word, Outlook, Teams, Adobe, Formstack, E-pay, Salesforce, Zoom, and Webex. I work directly with underwriters to negotiate and secure the best premium with the best coverage for my leads/clients. I use sales techniques to propose quotes to my leads/clients and ensure they understand all of the terms and limits specified before deciding to bind.

I created floor plans for up to 400 people during a 5 hour service, ensuring everyone’s requests were met whether it was a window seat, a specific table that was shot in the Casino movie, or to notify the server of any celebrations. I greeted guests warmly and made friendly banter as I guided them to their table. I gave the kitchen staff hourly status updates on the amount of guests waiting to be served, and sanitized menus regularly throughout the night.

I was a front desk agent checking in guests to their reservations, accommodating their special requests and offering upgrades catered to their preferences, earning commission. I also handled de-escalating a variety of situations working with security and housekeeping directly. After training three people I got promoted to command center in the back of the house where I dove deeper into LMS, Hotsos, Gomoment, Saflok, Luxe Pricing and Sertifi. I answered phone calls and text messages from guests and managed to still build relationships with the guests without being out front. I also did behind the scenes work of putting rooms in and out of order, assisting agents with questions, hard charging kiosk check ins, working with Expedia agents and replying to reviews, updating the shift briefing screen, and working with security for evictions.

In this position I was navigating routes for up to seven deliveries at a time, making sandwiches in an assembly line in shop, and keeping the store clean and sanitized all in a timely manner to give justice to the freaky fast slogan.

This was my first job and it really solidified my passion for customer service. I worked at the front counter and checked guests into public skate sessions and handed out rental skates. I attended to any guests that needed help picking a size or style of skates or any little kids that needed help putting them on. I also worked in the snack bar serving guests hot food and drinks in a timely manner, usually with long lines during the zamboni cut. I soon started hosting birthday parties as well (which was my favorite) where I would decorate the hockey locker rooms with the child's favorite colors and greet the kid with their parents, with the intention of making them feel special. I would serve pizza and cake and sing happy birthday to the kids and then take them out for their skating lesson, cleaning up everything and having their presents and leftovers ready for them by the time their session was over. Once covid hit everything shut down and when I was brought back to work months later I was responsible for sanitizing everything very thoroughly and answering phones. I checked skaters and hockey players into their lessons and their games and gave temperature checks to everyone.