Grace Tsui Email & Phone Number

I have experience for ongoing development and management of the servers and network, system security, overseeing department budget and planning, and maintaining accurate documentation including resource time tracking, network design documents and user guides for users. I also provide daily support of individual computers & employees. I had led special projects while ensuring they met strategic business requirements and were completed on time and within budget constraints:• Collaborated with business and IT partners to support requirements identification, development, testing, and implementation of projects• Facilitated server builds and network configurations, including migration to a virtual environment.• Standardized and improved troubleshooting processes with the creation of detailed server and network configuration documentation.• Writing and Developing technical procedures, performing basic network and server administration and acting as a technical advisor to lower level technicians.• Developed workflows and processes for HelpDesk technicians to improve the quality of service to users.• Established asset management practices to track technological assets from purchase to disposal• Installed and provided support for Cisco L2/3 devices, WiFi system, VoIP system, CCTV system, Linux/ Windows Servers and VMware environments.

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  University Of Hertfordshire

  Computer Science