Grace Vinitha Email and Phone Number

Expert: Process / Quality Management, Project & Process Audits, Process Definition, Transition Management, Vendor Management, Operations Management and Project Management (Handling Retail and Travel&Hospitality Projects). PROFESSIONAL EXPERIENCE AND SIGNIFICANT ACHIEVEMENTS: Guiding the project teams in choosing appropriate life cycle during the contractual review through right 360 degree assessment. Identifying metrics, project risks and defect prevention activities proactively. Ensuring my team enables the project team to timely complete of project plans, Project Data Metrics, Conducting project plan reviews to ensure process and product quality needs are met. Planning and conducting Audits with the project teams and ensuring the closure of NC’s.Understanding the customer CTQs to help arrive at processes which benefit the customer through continuous interaction,Provide independent assessment on the health of the project to senior management based on customer expectations, Identifying opportunities of usage of tools from tools group and assist project teams in deploying those tools, guiding projects on the overall project management aspects like cost management, team mix/bulge, offshore/onsite ratio and other operational excellence parameters and analysis of metrics with statistical rigor and presenting the performance to the projects as well as senior management. Implement cloud operate and track them to closure

Quality Manager with responsibility to facilitate Various project teams on process adherence and operational excellence