• Managed, drafted, and administered school policies and procedures, as well as educated and provided guidance to potential students about admissions and college policies and procedures• Implemented admission and registration policy and maintained physical files and digitized records on the office database according to the designated procedures to ensure the authorized team members have easy access to the files• Collaborated with Principal and educators to develop and maintain student… Show more • Managed, drafted, and administered school policies and procedures, as well as educated and provided guidance to potential students about admissions and college policies and procedures• Implemented admission and registration policy and maintained physical files and digitized records on the office database according to the designated procedures to ensure the authorized team members have easy access to the files• Collaborated with Principal and educators to develop and maintain student curriculum standards, develop mission statements, and set school performance goals and objectives• Used qualitative and quantitative data and metrics, including preparing Key Performance Indicators to assess the effectiveness of education standards. Reviewed and shared these reports and results with the Principal, Ministry of Education, and Immigrant and Refugee Ministry semi-annually• Acted as a point of contact for students’, parents and staff to address their grievances and needs to ensure efficient operation, maintain high client satisfaction and ensure students’ needs are taken care of throughout the school year• Managed issues related to the COVID-19 pandemic and the downstream impact, including revising student curriculum and providing remote learning and internet access to ensure students received the support necessary to remain engaged academically while sheltering-in-place Show less

• Cultivated warm relationships with regular customers.• Worked independently to explain menu items, place orders, manage bills and handle complimentary items.• Checked identification for the minimum age for sale of alcoholic beverages.• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.• Carried out the… Show more • Cultivated warm relationships with regular customers.• Worked independently to explain menu items, place orders, manage bills and handle complimentary items.• Checked identification for the minimum age for sale of alcoholic beverages.• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.• Carried out the complete opening, closing and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs. Show less

• Managed and administered the office operations, including participating in sales and educational opportunities. Managed telephone and email inquiries and responded to prospective new clients• Conducted research and kept updated with government resources to ensure processes were up-to-date and appropriate documents were being utilized• Participated in weekly team meetings and one-on-one meetings with the Client Intake Manager, and improved performance based feedback, and on calls… Show more • Managed and administered the office operations, including participating in sales and educational opportunities. Managed telephone and email inquiries and responded to prospective new clients• Conducted research and kept updated with government resources to ensure processes were up-to-date and appropriate documents were being utilized• Participated in weekly team meetings and one-on-one meetings with the Client Intake Manager, and improved performance based feedback, and on calls booked and supported client applications, as well as providing information and resources for immigration-related counselling advice• Developed and implemented individualized plans that helped students to achieve their academic goals by providing robust resources and benchmarking, and insights• Drafted legal documents (e.g., Study Permits, Post-Graduation Work Permits, PNPs, Family Sponsorship applications, etc.), working with precedents when appropriate or writing documents from scratch• Managed engagement on all social media handles (Official website, WhatsApp Messages, YouTube comments, WeChat, Client Enquiry emails, etc.)• In-depth knowledge of the Ontario educational/school system and application procedure Show less

In charge of classes (group classes and VIP classes) scheduling, making arrangements, management, and coordination.

After-school tutoring (for Math, English, and Chinese Mandarin) for students from grades 1 to 6