IT support

Responsibilities:Hardware Management: Install, configure, test, and maintain end-user workstation hardware, networked peripheral devices, and networking hardware products.Network Management: Assist in the management and maintenance of the organization's local area network, ensuring connectivity and efficiency.Network Design: Collaborate with the architecture team in the creation of architectural drawings for network design, ensuring seamless integration of IT infrastructure.Technical Assistance: Provide technical assistance to office staff on a need basis.Microsoft 365 administrationWebsite Redesign: Assist in the redesign of the company's websites, enhancing functionality and user experience.Inventory Management: Develop and maintain up-to-date inventory records of computer hardware issued to staff and in the office.Performance Monitoring: Monitor and test PC performance, providing performance statistics and reports.Reporting: Prepare and share PC performance reports with the head of IT.Documentation: Prepare and maintain documentation/user manuals on all IT tasks.Workstation Management: Add or update workstations for office staff.Hardware Repairs: Perform repairs on IT hardware.Upgrades: Assist in software and hardware upgrades.Routine Maintenance: Perform routine PC maintenance and updates for performance efficiency.Training: Conduct end-user training on a need basis.

Responsibilities:Conducted client meetings to gather project requirements, discuss objectives, and define project scope.Developed project plans, including timelines, milestones, and deliverables, ensuring clear project management and client expectations.Created visually appealing web designs, incorporating layout, color schemes, typography, and user interface elements to meet client branding and design preferences.Wrote HTML, CSS, and JavaScript code to build responsive and interactive user interfaces.Performed rigorous testing to identify and resolve bugs, ensure cross-browser compatibility, and optimize website performance.Integrated client-provided content, including text, images, videos, and multimedia elements.Implemented SEO best practices to enhance website visibility and rankings on search engines.Successfully deployed websites by configuring web hosting and domain settings, ensuring website accessibility.

Responsibilities:Connected network components, including switches and access points.Established connectivity for IP phones, printers, and laptops within the company's network.Conducted network troubleshooting to ensure seamless functionality.Offered IT support to fellow employees for various technical issues.Installed and configured new computers, printers, IP phones, and additional networking components.Maintained and updated the company website for optimal performance.