Grace Wang Email & Phone Number

Client Work: ASB, UP EducationClearPoint Internal Project: AI-First Consulting Initiative• Utilised AI to streamline processes and improve efficiency in a client-focused Technical Due Diligence (TDD) project.• Mapped the current TDD process tailored for consulting practices, integrating AI to streamline workflows.• Developed common prompts for collecting observations, giving recommendations, and refining insights to enhance consulting outcomes.

Client Work: SPCA

Role: Technical Due Diligence Analyst within a consulting teamKey Responsibilities:* Attended workshops to gather and analyse information* Provided support to project team members* Ensured the quality and accuracy of observations and synthesised data* Contributed to the final report and provided general support throughout the engagement* Explored ways of using Gemini AI to enhance consulting practices

Auckland, New Zealand

ASB Seam Squad – GenesysCloud (GC) Integration ProjectResponsibilities:* Assisted the Customer Experience Manager in scoping workshops with key stakeholders, including Spark leads, ASB development and business teams, a call centre representative, solution architects, and the designer.* Scoped and prioritised project MVPs based on discussions and outcomes from workshops.* Managed backlog and detailed requirements breakdown.* Led refinement and planning sessions, including quarterly increment planning.* Facilitated stand-ups and retros as needed.* Documented existing and newly built features and workflows, and created API designs using Swagger.* Analysed existing database logic through stored procedures.* Provided clear requirement guidance to support the UI design of the Agent Control Panel (ACP).* Successfully delivered work:Customer Interaction Management: Upgrading ASB's Call Centre to GC- Enabled ASB resources to be accessible via Public APIs, supporting ID&V (Identification and Verification) process and phone banking functionalities.- Integrated GC with ASB systems to provide agents with an ACP view within the platform- Connected customer chat from the ASB mobile app to GC's chat functionality

Remote

Worked with SPCA Snip'n'Chip team on animal desexing campaigns. Responsibilities:* Requirements gathering, analysis and breakdown* Backlog prioritisation and backlog grooming* Process mapping* Helping with solution design* Running demo and feedback sessions* Testing and live issue support* Successfully delivered work:- Web: staff portal and vet portal enhancements, vet sign up portal, community desexing portal, report dashboards for internal staff and councils, New Zealand Companion Animal Register (NZCAR) integration- Analysis: Mobile desexing campaigns, reporting data integration with ClinicHQ- Other: SSO access and Confluence setup

Auckland, New Zealand

Responsibilities:* Gather high level and low level requirements* Break down requirements into epics, features, and user stories* Analyse workflow to create process maps* Validate solutions with stakeholders and get feedbacks* Assist product managers with backlog grooming and estimations* Work with the engineering team to ensure business needs are correctly reflectedMilestones and Achievements:* Completed the APMG Agile project management foundation course* Completed Brainmates essentials of product management training* Successfully delivered work: - Mobile: MyPay redesign, MyPay registration- Web: Direct Access Time Capture, Direct Access Online Reports- Integration: IRD Payday Filing integration, FlareHR onboarding integration- Compliance: 2018-2019 NZ tax changes- Discovery: Position management system, Australia modern Awards pay changes

Auckland, New Zealand

Team Lead (5 years)Responsibilities:* Lead a team of 5 developers and testers to deliver projects work* Catch up with team members regularly and perform annual reviews* Work with other team leads and managers to improve internal processes* Work with managers to recruit new team members* Resolve conflictsProduct Owner (2 years)Responsibilities:* Product discovery work for a Health and Safety system* Maintain a product roadmap* Manage and prioritise the product backlog* Iteration planningMilestones and Achievements:* Completed 3-month product stabilisation project that improved internal consultant team's satisfaction* Completed product discovery work for a Health and Safety system* Implemented an Incident, Accident and Hazard reporting module that is used by the Datacom H&S team* Completed a Health and Safety training course* Completed an in-house leadership course

Auckland, New Zealand

Responsibilities:* Develop core payroll and HR functionalities* Investigate and resolve support cases* Resolve prioritised bug issuesMilestones and Achievements:* Developed a DataHR module that allows workflow and HR form management* Developed reporting enhancements including a general ledger builder and an ad-hoc report builder* Completed a 2-year Heinz migration project so that a legacy system can be turned off* Conducted in-house SQL training workshops to help consultants learn basic queries* Recommended by the previous team lead to fill his role at resignation

Auckland, New Zealand

Bachelor Of Engineering (Be), Computer Software Engineering

Year 13, Economics, Calculus And Statistics, Physics, Chemistry, University 'A' Bursary

Activities and Societies: Form 7 Economics one on one tutoring