1.Driving Sales Success: Collaborating with and supporting Field Sales Managers and over 100 field officers daily to achieve sales targets by delivering critical product insights, strategies, and guidance in real-time.2. Field Officer Onboarding & Performance Management: Oversee the hiring, training, and management of high-performing field officers, setting them up for success in onboarding customers, meeting sales targets, and optimizing their use of Apollo’s tech solutions.3. Customer Support & Escalations: Manage the escalation process by addressing complex officer and customer inquiries via Intercom CRM, calls, and in-app support. Troubleshoot technical issues, manage account statuses, and ensure effective resolution for elevated concerns, working closely with cross-functional teams to ensure timely follow-up and solutions.4. Data-Driven Insights & Reporting: Leverage data to provide actionable insights, preparing regular reports to evaluate customer satisfaction, officer performance, and the effectiveness of field activations. Share insights with teams to optimize sales strategies and improve the officer and customer experience.5.Sales Activations & Community Engagement: Spearhead impactful regional sales activations, such as market activations, van roadshows, and farmer group engagements to boost officer performance and customer acquisition.6. Compliance & Fraud Prevention: Proactively monitor and report any irregular activity in sales and customer interactions, ensuring compliance and integrity in all processes to maintain Apollo's trusted reputation in the field.

Customer Experience Specialist with over 3 years of experience in customer support and credit management. Proven ability to resolve customer inquiries, enhance satisfaction, and drive sales through effective communication and problem-solving. Skilled in managing client relationships and providing technical support in fast-paced environments. Dedicated to optimizing customer interactions and supporting business growth through exceptional service delivery

Customer Support & Issue Resolution: Engage with farmers and agents via Jitsi calls, email, WhatsApp, and Intercom CRM to address inquiries, troubleshoot app issues, and provide timely, effective solutions.Technical Troubleshooting for Agents: Assist agents with resolving app-related challenges, ensuring smooth platform usage and minimizing downtime.Account Updates & Financial Communication: Provide farmers with accurate account balances and transaction updates, supporting their financial planning needs.Detailed Documentation: Maintain clear, detailed records of all interactions and resolutions using Google Docs and internal tools, ensuring efficient follow-up and continuous improvement.Cross-Functional Collaboration: Work closely with Product, Compliance, and other teams to escalate and resolve complex issues, delivering seamless support for escalations.Education & Engagement: Educate farmers and agents on Apollo’s products, services, and platform updates, enhancing their experience and maximizing value.Adaptability Across Regions: Participate in rotating shifts to provide uninterrupted support across various time zones, ensuring reliable assistance wherever it’s needed.

Key Responsibilities:1. Loan Evaluation: Review and assess loan applications, including conducting thorough credit analyses with financial statement reviews and risk assessments.2. Creditworthiness Analysis: Analyze client credit histories against established guidelines to determine their creditworthiness.3.Reporting: Prepare detailed credit reports and communicate findings to management for decision-making.4.Collaboration: Work closely with the lending team to develop tailored financial solutions that align with client needs.5. Loan Monitoring: Oversee existing loans to ensure compliance and risk management, conducting timely follow-ups on payment statuses.6. Industry Insight: Keep current on industry trends, regulatory changes, and best practices in credit analysis, particularly within agricultural finance.