 Ensuring communication is accurate throughout the branch and all documents and systems reflect the correct situation of the branch. Ensuring the booking system is managed effectively with scheduling, reconfirmation and follow-up of client’s appointment. Checking if skills of therapists are updated and blocking their leave if required. Recording/handling clients complain and ensure response is given within the decided timeframe. Conduct staff meetings, briefing and ensure uniform code is maintained. Monitoring and maintaining stock level in the branch. Conducting and keeping track of inventory.  Assist in selecting staff for core value, staff recognition programs by internal monitoring. Assist in the closing of the branch and daily sales cash collection and ensuring they are accurately administered and completed. Ordering staff uniforms. Ensure that the branch is clean and all municipality regulations are followed. Communicating and reporting any urgent and needed issues to the area manager.  Conducting product knowledge training to the staff to enhance product sales.

 Ensuring communication is accurate throughout the branch and all documents and systems reflect the correct situation of the branch. Ensuring the booking system is managed effectively with scheduling, reconfirmation and follow-up of client’s appointment. Checking if skills of therapists are updated and blocking their leave if required. Recording/handling clients complain and ensure response is given within the decided timeframe. Conduct staff meetings, briefing and ensure uniform code is maintained. Monitoring and maintain stock level in the branch. Conducting and keeping track of inventory.  Assist in selecting staff for core value, staff recognition programs by internal monitoring. Assist in the closing of the branch and daily sales cash collection and ensuring they are accurately administered and completed. Ordering staff uniforms. Ensure that branch is clean and all municipality regulations are followed. Communicating and reporting any urgent and needed issues to the area manager.  Conducting product knowledge training to the staff to enhance product sales.