Grace Ward Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Utilising extensive knowledge in customer service delivery and customer experience, I have managed and improved services that consistently resulted in high satisfaction for clients. In my present role, I cultivate stakeholder relationships through consistent and effective communication of progress, including delivering pipeline of work, status reporting.

Melbourne, Victoria, Australia

In this role, I gained a comprehensive understanding of project scope, timeframes, financials, and outcomes. I provided information and regular support to stakeholders, including project managers and business leaders and served as point of contact for various working groups. I also created and reviewed detailed reports and accomplished thorough project.

Melbourne, Victoria, Australia

As a leader, I oversaw and improved the day-to-day operations of three successful customer lead projects, shaping systems thinking based upon insights gathered through research. I established and maintained strong, trusted relationships with business and customer groups while maintaining focus on customer value and the ability to link business value with.

Melbourne, Victoria, Australia

Fostering positive stakeholder relationships through strong and consistent communication of progress, I oversaw the pipeline of work, status reporting, showcases, product release updates, and upcoming events. I partnered with the Program Manager to oversee and govern the delivery of the digital roadmap and committed quarterly programme of work to ensure.

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

I received inbound calls and occasionally made outbound calls for the purpose of educating customers regarding new products, promoting sales to reach targets, and addressing enquiries and issues.

Adelaide, South Australia, Australia

Responsible for designing and executed initiatives to improve customer experience, while streamlining revenue collection and improving operational efficiencies, I oversaw the end-to-end process redesign and delivery for end state users, including process mapping, training development and training delivery across onshore and offshore work operations. I.

Adelaide, South Australia, Australia

Quality Management – Customer ServicesTo enable quality control, I prepared and produced detailed analysis and reporting to leaders with actionable insights with the purpose of assisting and enhancing the customer experience. I also oversaw and maintained compliance to call quality framework and standards and worked across a vast stakeholder group to.

Adelaide, South Australia, Australia

Demonstrating strong leadership to teams through engagement, motivation, and coaching, I identified and implemented process improvements to increase customer satisfaction. I also applied a strong understanding of regulatory and compliance practise and processes.

Adelaide, South Australia, Australia

In this role, I monitored and analysed call volume and trends to implement appropriate call strategy adjustments throughout the day. I also conducted trend analysis to anticipate and recommend changes in daily and long-term strategy as well as tracked intra-day scheduling forecast compared to actual volumes and performed daily adjustments as required. I.

Adelaide, South Australia, Australia

I received inbound calls and occasionally made outbound calls for the purpose of educating customers regarding new products, promoting sales to reach targets, and addressing enquiries and issues. Utilising my knowledge and experience in NPS Analytics, I reviewed data, presented patterns, and discussed and implemented ideas.