Grace Wu Email & Phone Number

Taiwan

台灣 臺北市

Manage wealth management sales processes and projects to meet business needs and comply with regulations, maintain and optimize wealth management platforms through collaboration with partners, and handle financial planning and management.

Taipei City, Taiwan

Joined transformation program, facilitated WM operations to challenge the status quo, identified inefficiencies for cross-functional improvements, ensured BAU operations compliance, managed global-local communications, and ensured governance on Information Cyber Security, Conduct, and Price Maintenance of investment products.Achievements: 1. Led SCB Taiwan to win the “Innovative Solution Award” in 2022 for implementing AI Voice Bot Technology, reducing manual calls by 75 per month, and the “People's Choice Award” in 2021 for cutting client letter sampling check times by 80% and eliminating 41,400 hardcopy prints annually. 2. Spearheaded 24 cost-saving improvement ideas, resulting in USD 36K savings and a reduction of 48 customer wait hours, completed SRDII system enhancements reducing TAT by 82%, increased WM e-advice client penetration from 58% to 83%, introduced digital faxing with e-signature saving 10,560 papers and 2,640 operational minutes annually, onboarded Calastone boosting offshore market fund house coverage by 277%, and utilized SCCM Remote Control Service to ensure business continuity during the COVID pandemic.

Taipei City, Taiwan

Collaborated with local and group teams to launch the OneCDD system for SCB Taiwan, ensuring compliance with new Group Policy (Version 4.1), and conducted comprehensive project testing and communication to ensure timely issue resolution.Achievements:Assisted in rolling out Global Name Screening Real-Time and OneCDD systems in May 2020, improving the name screening hit rate by 5% and reducing average hit review time by 13 minutes. This resulted in 100% CDD review time savings for AIP rejected applications, saving 2,011 man-hours per month for frontline lending and CASA processing, improving Credit Card application TAT by 10%, and enhancing Personal Loan application TAT by 6%.

台灣 臺北市

Key Achievements: 1.Successfully led the rollout of TW DBS WM Core System (Finacle WMS) Upgrade & Migration, a USD 5.2M initiative enhancing the end-to-end client journey and enabling digital transformation in 2019. 2.Over 40 weeks, coordinated a team of 100+ stakeholders to develop, deliver, and test 140 user stories, bringing the project live in January 2019. Key enhancements included adding equity and bond modules, automating the UT fund list report, expediting trade confirmation SMS, optimizing product information disclosure, improving system control for EEA investors, enhancing back-office transaction handling, and improving equity trading system STP. 3. Implementing the project through Agile Project Management, achieved effective cross-functional communication, faster delivery of user requirements, responsive adaptation to changes, and automated testing using BDD.

Taipei City, Taiwan

Deliver new products and services to diversify the wealth customer base, launch initiatives and campaigns to drive treasury product sales revenue, and improve digital processes and services for treasury products.Achievements:1.Successfully onboarded new third-party offshore product issuers (UBS, SG, JPM) for DBS, expanding the issuer base from one to four post-ANZ integration to better meet customer needs. 2.Developed and executed a structured note (SN) price quoting process, enabling the bank to secure the best prices for clients and enhance client acquisition and retention.

台灣 臺北市

Proposed and launched a Treasury Sales Recognition and Best Practice Sharing Program to motivate Treasury Specialists in FX sales and developed processes and system enhancements for the TD Pledge with FX investment program.

Taipei City, Taiwan

1.Develop product strategies, lead regulatory compliance efforts, ensure effective sales support, and maintain strategic partner relationships. 2.Identify new mutual fund opportunities, recommend focus funds, and monitor project progress. 3. Manage risks, handle customer complaints, facilitate cross-selling, and address sales channels' needs. 4.Create campaigns, organize investment seminars, provide training, and execute investment-related projects.Key achievements:1.Initiated the 8+4 Focus Fund strategy, doubling focus fund penetration to 40% in one month, onboarded Alliance Income and Growth Funds achieving USD 11M in 30 minutes, and executed an NTD strategy resulting in over USD 50M sales in Q2 2014. 2. Launched SCB’s first mutual fund sales incentive campaign, increasing monthly sales by over 20%, kicked off the JPM Market Insight Program for 150 RMs, and organized SCB’s first two-day offsite training and VIP night events, engaging over 350 high net worth clients.

Taipei City, Taiwan

1. Achieve financial targets for Bond/ETF/Equity/SN/ELN, enhance team synergy through regular meetings, and streamline business/product development processes. 2.Launch new products with strong sales, increase RM activation with tools and training, and improve the sales platform and processes.3.Collaborate with segments for product penetration, review business strategies to drive revenue, and execute investment projects successfully. 4. Handle frontline issues, ensure compliance with regulations and policies, and pass all internal and external audits.

Taipei City, Taiwan

1. Initiated product strategies to achieve revenue targets, growing bond revenue tenfold from USD 0.02M to USD 0.2M, and expanded on-shelf products from 5 to over 50. 2. Launched tailored products for PvB & BSS, enhanced sales processes through system improvements and new tools, and conducted product promotions and campaigns. 3. Monitored and analyzed product sales volumes, held monthly offshore structure product committee meetings, and provided continuous RM training. 4. Led RM sales campaigns and managed various WM-related projects, including project advice, education series, and team projects.

Taipei City, Taiwan

Completed a two-year consumer banking management trainee program, rotating through eight functional teams. Key roles included:1. Leading a team to promote internet banking and developing SCB Mobile banking.2. Improving phone banking processes to shorten MF order placement time.3. Developing a helpline webpage for frontline experience improvement.4. Enhancing processes in the Collection Department and creating a user guide.5. Handling post-integration issues for the Asia Trust Bank Integration Project.6. Analyzing RSP campaigns, conducting competitor analysis, and developing an asset allocation -testing model in WM Projects.7. Reviewing and modifying the E-saver Program and managing deposit campaigns.8. Developing segmentation strategies in Customer Value Management.

Richmond, British Columbia, Canada

Handled customer identification, check validation, and cash transactions, processed deposits and withdrawals, managed specialized financial tasks, recorded transactions accurately, balanced cash drawers, addressed customer inquiries and issues, opened new accounts, promoted bank products, identified referral opportunities, and ensured compliance with internal controls and policies.

Finance

Bachelor Of Commerce - Bcom, Finance