Grace O. Email & Phone Number

Grace is known for initiating, driving, and executing innovative, impactful solutions across strategy, people, product/programs, and processes enabled by technology to achieve organizational excellence. Grace is a quick study with a keen analytical ability and high EQ, who is highly skilled at leveraging data, evidence, and technology plus building consensus to deliver impactful change. With experience in the non-profit, private, and public sectors, Grace- is a proven collegial leader, and strategic partner with an entrepreneurial mind-set, who excels at engaging and empowering diverse stakeholders to create and execute transformations that result in first-class customer/employee experiences and optimal organizational efficiency and effectiveness. - is an accomplished in-house & client-facing strategic advisor to diverse stakeholders [C-level; line mgmt (e.g., operations, business development, HCM/HR, IT)] delivering high value on a wide array of complex technical/non-technical initiatives from concept to completion. -has held multidisciplinary, in-house management roles (e.g., HCM/HR, Operations, IT, Marketing, Program Design/Management). Professionally and as a volunteer, Grace has 15+ years of experience coaching executives/professionals on management and leadership proficiencies, soft skills, and career development. As a volunteer, Grace has worked with non-profits on post-disaster initiatives partnering with diverse stakeholders (e.g., non-profit leaders; local govt reps; community organizers/members) to improve efficiencies plus achieve optimal impact. She has also provided free academic/career guidance to college-bound youth.CORE COMPETENCIES: Strategy, Strategic Planning/Execution, Human Capital/HR Management, Operational Efficiency/Effectiveness, Change Management, Process Design/Improvement, Research, Program Design/Management/Evaluation, Growth, Strategic Partnerships, Policy Design/Implementation, Fiscal Management, Business Development, CRM, Compliance, Marketing/Brand Management, Performance Measurement/Management, Capacity Building, Systems Analysis/Design/Development/Implementation, UAT, Human-Centered Design, Web Design & Production, and Digital Transformation.Comprehensive to Working Knowledge: SDLC Methodologies (Waterfall, Agile/Iterative); Joint Application Design/Modeling; MS (Excel/Access/PPT/Word/Outlook/Teams); SQL, AWS LightSail, PeopleSoft, SAP Success Factors, Workday, Salesforce, Remedy, Blackboard, Moodle, Cloud Services (IaaS, PaaS, SaaS)System Types: ERP, CRM, HRIS/HCMS, TPS, KMS, LMS, DMS, Help Desk, MIS