Grace Carpenter Email and Phone Number

- Manage two of the largest product launches in the organization’s history, including influencing pricing strategy, market positioning, and go-to market strategy. - Lead three cross-functional teams through product development lifecycle and gate review process with a successful execution of timeline and objectives. - Support field test surveys to optimize VOC feedback and utilize key themes to inform product roadmap and feature development.- Produce product-specific marketing copy for product launches, which consisted of over 100 SKUs, and detail key features and benefits for use in Price Lists, Product Guides, and other marketing materials.- Coordinate over 140 refrigeration units and accessories, valued at $1M+, for use in photoshoots, tradeshows, trainings, and other launch events. - Engage with prospective interns by attending college career fairs, as well as the interviewing, hiring, and onboarding of two interns.

- Managed and continually updated 15+ extensive competitive analyses on key features and emerging innovations for each product category to maintain accurate competitive landscapes.- Narrated competitive data through concise, high-level PowerPoint presentations for executive use in product development decisions and project scope definition.- Created a repeatable process to efficiently capture voice of customer data from field tests and collected 1,300+ data points, which aided in new product development strategy. - Assisted in numerous product life cycle management activities, including SKU rationalization and forecasting.

- Increased gross revenues each year of business through effective marketing strategies and a high level of customer satisfaction- Examined revenue, cost, and profit values using Excel spreadsheets- Monitored online presence of company’s brand and engaged with users, strengthening customer relationships

- Assisted in the formulation of various comprehensive market research plans that deliver relevant consumer and retailer data- Conducted a competitive landscape gap analysis, detailing current offerings, and collecting information on potential future initiatives by key competitors- Assisted in the development of a New Product Development roadmap that delivers on key research findings and concept outcomes- Researched leading websites/influential blogs/Online Retailers for consumer insights and new category opportunities- Assisted in developing competencies with key joint venture organizations that can assist and complement Fiskars initiatives

- Created and analyzed email marketing campaigns, including content and target audience, to see increased click-through and open rates via Reply.io- Monitored campaign performance throughout the day and investigated campaigns that underperformed - Crafted research-based blog posts to engage customers and strengthen the company’s reputation of expertise - Maintained and updated customer databases on a weekly basis

- Explained mathematical concepts in easy to understand language by breaking down complex problems to individual learning levels - Analyzed student comprehension and helped students build continuously increasing knowledge- Created worksheets and practice quizzes to help college students prepare for exams in Statistics in group and one-on-one tutoring sessions

- Learned to thrive in fast-paced work environments by completing a wide variety of tasks in each shift - Sharpened communication skills by resolving customer complaints and creating a healthy environment- Multi-tasked by seating guests as they arrived while continuously assisting already seated customers